2 to 5 years of experience in management consulting, investment banking, or customer success at a tech company
Strong analytical skills with a proactive approach to problem-solving
Ability to engage with customers at all levels, from end users to executives
Experience synthesizing customer feedback into actionable product insights
Demonstrated ownership of projects with minimal need for course correction
Responsibilities
Own the success of flagship enterprise accounts and track performance milestones
Build deep relationships with stakeholders from end users to executives
Collaborate with product, engineering, and go-to-market teams to prioritize customer issues
Transform customer observations into new product features on the roadmap
Develop playbooks and processes to scale key functions as the company grows
Benefits
Opportunity to make an early impact at a pivotal growth stage
Ownership of strategic customer relationships
Potential for career growth into leadership and strategic roles
On-site role in New York City, fostering a collaborative environment
Full Job Description
TL;DR: We're looking for a deployment strategy lead to own our most important customer relationships and help transform how the $4T+ contingent workforce industry identifies authentic talent.
What You'll Do:
Own the success of flagship enterprise accounts, tracking performance milestones, and building deep relationships from end users to executives
Work at the intersection of product, engineering, and GTM to ensure customer issues get the right prioritization and urgency and turn your observations into new products on the roadmap
Build the playbooks and processes that will scale our key functions as the company grows
Who You Are:
You have 2 to 5 years of experience in management consulting, investment banking, or growth/ops/customer success at an early-stage technology company
You don't wait for answers - you hunt them down. When context is missing, you dig through Gong calls, Slack threads, and customer data until you find it, then synthesize it into actionable insights
You're comfortable with customers at every level. You can run a working session with a recruiter on Monday and brief a VP on Friday.
You turn messy customer feedback into clear product input. You know the difference between one customer's request and a pattern worth building for.
You own problems to the end and rarely require course correction.
Why Ropes:
Early impact: Join at the exact inflection point. Past product-market fit and before scaling takes over
Ownership: You'll own our most strategic customer relationships and shape how we build the function over time
Growth trajectory: This role evolves into leadership and more strategic roles (product, GTM, finance) as we scale
This is an on-site role in New York City, designed for operators who want to build something from the ground up.
