Exceptional written and verbal communication skills
Ability to thrive in a fast-paced startup environment
Strong customer empathy and a proactive mindset
Responsibilities
Lead onboarding projects to ensure product adoption
Conduct kickoff calls, training sessions, and Q&A meetings
Manage technical integrations for customers using SQL and cloud platforms
Identify and develop additional consulting opportunities with customers
Create onboarding materials such as playbooks and how-to videos
Monitor onboarding progress and address obstacles
Benefits
Work directly with leadership
Shape projects and see ideas in production quickly
Opportunity to travel to customer sites (less than 20%)
Collaborative and fast-moving team environment
Full Job Description
About the Role
We're a tight-knit team moving fast - the kind of place where you'll work directly with leadership, wear many hats, and see your ideas in production fast.
As a Deployments Strategist you'll work at our office in San Francisco and own the journey from "signed customer" to "activated teams of users." You'll design and execute onboarding plans, run kickoff and training sessions, and own the technical integration (mostly SQL). You may need to travel to customers from time-to-time (< 20%).
A great candidate will be someone who loves creating order out of ambiguity and making customers feel like they're in great hands.
What You'll Do
Lead onboarding projects for new customers, ensuring timely and successful product adoption
Run engaging kickoff calls, training sessions, and Q&A meetings
Own technical integration for your customers (SQL, Cloud Platforms)
Identify opportunities to partner with customers to deliver new product or project based consulting engagements
Build and maintain onboarding materials: playbooks, quick start guides, how-to videos, and FAQs
Track progress against onboarding milestones and proactively address roadblocks
What Makes You a Great Fit
3-5 years of work experience in consulting, or in customer facing roles at a SaaS company
Experience juggling multiple deployments/projects at once
Exceptional written and verbal communication skills - you can make complex concepts easy to understand
Comfort operating in a fast-changing, resource-constrained startup environment
Empathy for customers combined with a bias toward action
