3+ years in deployment, implementation, or solutions engineering roles, preferably in B2B SaaS or tech companies with complex deployments.
Proven ability to manage multiple deployments simultaneously while maintaining quality and customer trust.
Experience in engaging with all levels of a customer organization, from frontline staff to executive leadership.
Familiarity with data analysis tools (SQL, Python) to collaborate effectively with engineering teams.
Healthcare or veterinary experience in regulated, workflow-heavy industries is a plus.
A background in leading companies known for exceptional deployment quality, like Palantir or Salesforce, is also a plus.
Responsibilities
Oversee Lupa's deployment in veterinary practices from initial kickoff to fully operational teams.
Analyze each practice's daily workflows, redesigning them to incorporate Lupa's platform effectively.
Collect and interpret feedback from various roles in the veterinary practice to inform product development.
Collaborate with Engineering and Product teams to improve the platform based on clinical challenges.
Conduct training sessions that lead to genuine usage of Lupa, rather than mere compliance.
Present deployment results and future plans to stakeholders, including practice owners and executives.
Develop and deliver product demonstrations to attract new customers and enhance retention.
Benefits
Opportunity to work in-person in New York office.
A chance to shape deployment strategies as the company expands into new markets.
Collaborative work environment with kind, ambitious, and pragmatic colleagues.
Full Job Description
In this role, you will:
Own the full deployment of Lupa into veterinary practices, from the first kick-off call through to a live, confident team that doesn't need hand-holding
Immerse yourself in each practice's workflows, understand how they actually operate day-to-day, and redesign those workflows around Lupa's AI-native platform
Synthesise what you're hearing in the field, from vets, practice managers, and receptionists into a sharp picture of where the product needs to go next
Partner with Engineering and Product to translate real-world clinical problems into platform improvements that scale across the entire customer base
Lead training sessions that drive genuine adoption, not just surface-level sign-offs
Present deployment outcomes and future roadmaps to stakeholders from practice owners to group-level executives
Build and deliver demos that win new customers and expand existing ones
Scope new deployment opportunities as we push into the US and new international markets
Your background looks something like:
3+ years in a deployment, implementation, forward deployment, or solutions engineering role ideally at a top tier management consultancy, B2B SaaS or tech company known for complex, high-touch deployments
A track record of managing multiple concurrent deployments without losing quality, pace, or customer trust
Comfortable engaging at every level of a customer organisation from the vet on the floor to the CFO in the boardroom
Some experience with data, scripting, or analytical tools (SQL, Python, or similar) you don't need to be an engineer, but you need to be able to work alongside one
Experience in healthcare, veterinary, or another regulated, workflow-heavy industry (nice to have)
Background at a company known for exceptional deployment quality Palantir, Salesforce, Veeva, or similar (nice to have)
As a person, you:
Are not satisfied with surface-level answers you dig into the data, the workflow, and the real problem until you actually understand it
Have low ego, the outcome matters more than who gets the credit, and you're as comfortable following as you are leading
Are genuinely curious and analytical, with a sharp instinct for product and a deep interest in how users think and behave
Thrive in unstructured, ambiguous environments where no two days look the same and the playbook doesn't exist yet
Are excited to work in-person from our New York office.
Value working with people who are kind, ambitious, and pragmatic
What does success look like in 6 months?
You're managing a portfolio of deployments independently and every practice you've taken live is a genuine Lupa advocate
The product team trusts your field insight and is already acting on it, you've changed at least one roadmap decision
You've helped shape how we deploy as we scale into the US, and your playbook is being used by the rest of the team
