About the roleWe are looking for an AI Deployment Strategist to join our Client Success and Strategy (CSS) team. In this role, you will own the full post-sale client lifecycle for a portfolio of strategic accounts, from initial AI deployment through post-live optimization and account expansion. You will work hands-on with our AI products while building deep relationships with client stakeholders at all levels.
This role combines the first-principles problem solving of product and business operations teams, the depth of a technical product manager, and the relationship ownership of a strategic account executive.
While this is a remote position open to candidates across the United States, we expect employees to work consistently from a single, fixed location within the US.
What you'll do- Own end-to-end client outcomes for a portfolio of strategic accounts
- Lead AI deployment projects from kickoff through go-live, including defining detailed technical requirements for configuration and integration work
- Build and maintain relationships with client stakeholders from end users to executives
- Drive product adoption through client education, workflow optimization, and proactive engagement
- Identify and execute expansion opportunities within assigned accounts
- Build systems and playbooks that scale the CSS function and Fathom
- Build with AI tools to improve client experience and team efficiency
- Continuously raise the bar on client experience - measure, iterate, improve
You may be a good fit if you have:- 6+ years of experience in solutions engineering, business operations, management consulting, investment banking, or Epic integrations
- Experience at a high-growth startup where you wore multiple hats
- A track record of owning complex, high-stakes client relationships
- Demonstrated ability to operate independently with minimal oversight
- Strong written and verbal communication skills
- Technical proficiency: Proficiency in SQL, Python, or other programming languages, troubleshooting software, and debugging integrations
- AI tools expertise (LLMs, automation) in your own workflows
- A background in healthcare
Who you are- High integrity: You do what you say you'll do. You take responsibility when things go wrong. You act with integrity when no one is watching.
- High output: You have a bias toward action and high sustained output. You don't wait to be told what to do. You find work, prioritize, and execute with urgency and optimism.
- Systems builder: You solve problems once, not repeatedly. You create leverage through automation, process, and documentation. You see how pieces connect and optimize for the whole system.
- Client experience obsessed: You believe every interaction matters. You aim to deliver the best experience your clients have ever had. You sweat the details others overlook.
- On the frontier of AI: You use AI tools daily and push boundaries on what's possible. You're excited to work at the frontier.
What we offer- Competitive compensation, including salary, equity, 401K matching
- Salary range: $175K-240K
- Comprehensive benefits including health, dental, and vision
- Opportunity to work on cutting-edge AI technology with real-world impact
- Senior team of strong operators
- Environment of high ownership and autonomy where your work directly shapes outcomes
