3+ years in program management, implementation, or operations, with at least 2 years managing people
Experience operating in healthcare facilities and collaborating with healthcare staff
Proven track record of delivering complex rollouts on schedule
Strong data fluency and familiarity with metrics frameworks
Technical understanding to discuss system issues with engineers and troubleshoot with operators
Experience managing remote contractors
Professional communication skills with external customers and executives
Familiarity with AI tools
Responsibilities
Own end-to-end deployment plans for new robot installations
Serve as the operational contact for customers, including on-site visits (30% travel)
Manage a team of remote operators and enhance workflow efficiency
Set and track goals for operators and the team, conducting regular performance reviews
Build and maintain a management system to track operator behavior and deployment health
Define and report success metrics to demonstrate value
Collaborate with product and engineering to address operational bottlenecks
Benefits
Real impact: your work helps care for patients today
High autonomy and ownership: define how we operate and succeed
Work at the intersection of Physical AI and healthcare
Join a talented, diverse, and international team
Equity participation in the company's future
Transparent, mission-driven culture focused on continuous learning
Competitive salary and equity
Full Job Description
The Position
We're looking for our first Deployment Operations Manager to own the rollout and daily operation of our robot deployments. You'll lead our remote operator team, build the metrics system that proves long-term customer value, and work with product and engineering to make our operations faster and more efficient. You'll be the operational face of Norbert to our customers. What You'll Do
Own end-to-end deployment plans for new robot installations, from site readiness through go-live and stabilization
Serve as the day-to-day operational contact for customers, including on-site visits as needed (about 30% travel)
Manage a team of remote operators and improve workflow efficiency
Set and track daily, weekly, and monthly goals for each operator and the team, and run regular performance reviews
Build and maintain a management system that tracks operator behavior, quality, and deployment health
Define and report the success metrics needed to show value
Partner with product and engineering to turn operational bottlenecks into requirements, so our workflows get more efficient over time
Communicate status, issues, and results to customers and leadership clearly and professionally
What We're Looking For
3+ years in program management, implementation, or operations, with at least 2 years managing people
Experience operating in healthcare facilities and working closely with healthcare staff
A track record of delivering complex rollouts or deployments on schedule
Strong data fluency and metrics frameworks
Enough technical understanding to discuss system issues with engineers and troubleshoot with operators
Experience managing remote contractors
Professional, confident communication with external customers and executives
Experience with AI tools
Bonus Points
Experience standing up physical products at an early-stage company (0 to 1)
Experience coordinating deployments or field servicing hardware
Experience in healthcare or another regulated environment
Experience with robotics, automation, or hardware deployments
What We Offer
Real impact: your work helps care for patients today
High autonomy and ownership: you'll define how we operate and succeed
The intersection of Physical AI and healthcare: work on the cutting edge of both
A talented, excellent, diverse, and international team
Equity participation in the company's future
A transparent, mission-driven culture focused on continuous learning
Competitive salary and equity
About Norbert Health
Norbert Health is a healthcare technology company that provides a platform for patients to connect with healthcare providers and manage their health information. The company's platform is designed to improve patient outcomes and reduce healthcare costs by providing patients with access to their medical records, appointment scheduling, and other healthcare services. Norbert Health was founded in 2018 and is headquartered in Beverly, Massachusetts.
