5+ years in field deployment, installation, or service of hardware, robotics, automation, or industrial equipment
Hands-on experience troubleshooting electromechanical systems
Experience building a team or site at an early-stage company
Ability to write processes for others to execute independently
Strong communication skills in English; Spanish is a plus
US work authorization and valid driver's license; willing to travel frequently
Responsibilities
Deploy robots at customer sites, including site assessment and training
Manage US depot operations: inventory, shipping, and repairs
Maintain relationships with customers' facility teams and relay feedback
Hire and lead US field operators as deployments increase
Define deployment processes, including SOPs and training materials
Establish necessary infrastructure for US operations, including compliance and vendor management
Benefits
Ownership of Loki's US deployment operations from the first robot
Opportunity to build and lead the US operations team
Close partnership with founders and operations team in Zürich
Flat hierarchy with quick decision-making
Be at the forefront of transforming physical service delivery
Full Job Description
We are hiring a Deployment Operations Lead
Start date: ASAP
Dallas-Fort Worth, Texas (on-site and at customer sites across the US)
Full-time (100%)
Your role
The largest facility services providers in the world are adopting physical AI with us, and we're bringing our robots to the US. As US Deployment Operations Lead, you'll be our first hire in the US and the person who gets our robots deployed and running at customer sites. You'll do the first deployments yourself, then hire and lead the field operators who do them with you, and build the US deployment operation as it scales.
What you will be doing
Deploy robots at customer sites: site assessment, installation, commissioning, training the customer's staff and verifying performance
Run our US depot: inventory, spare parts, shipping, service and repairs
Own the relationship with customers' facility teams on site and bring their feedback back to product and engineering
Hire, onboard and lead US field operators as deployments grow
Define how deployments are done in the US: SOPs, checklists and training for new operators
Set up the infrastructure a US operation needs: vehicles, tools, site access, compliance, vendors
What you should have
5+ years in field deployment, installation or service of hardware, robotics, automation or industrial equipment, including experience leading a field team
You've been hands-on at customer sites; you can troubleshoot electromechanical systems, and are comfortable both with hardware, software tooling as well as interfacing with customers
You've built a team, a site or a region at an early-stage company, without an existing operations organization behind you
You can write a process that others execute correctly without you, and you can present to a customer's management
You can operate independently in a market where you're the only person from the company
Excellent communication in English; Spanish is a plus
US work authorization and a valid driver's license; willing to travel frequently
What we offer
Ownership of Loki's US deployment operations from the first robot
The opportunity to build and lead the US operations team as we scale
Close partnership with the founders and the operations team in Zürich
Flat hierarchy, quick decision making and a direct role in executing Loki's US expansion
Be at the forefront of changing how physical services are delivered
Don't worry if you don't hit every checkmark. We value people who learn fast and care about building great products. If Loki excites you and you believe you can help us scale, just give it a go and apply.
At Loki, you are accepted for who you are. We welcome applicants of every background, gender, age and nationality. Different experiences and perspectives make our team and our product better.
