5+ years in a technical, customer-facing role (deployment, implementation engineering, SRE, DevOps, etc.)
Deep hands-on experience with production infrastructure (AWS, Kubernetes, CI/CD, observability tools)
Active power user of AI agents and coding tools, skilled in prompting and context engineering
Proven track record of guiding enterprise customers from kickoff to production
Working knowledge of enterprise security protocols (SSO/SAML, RBAC)
Proficient in scripting languages (Python, TypeScript, Go) for integrations and automations
Experience running technical workshops and simplifying complex concepts for diverse audiences
Responsibilities
Own end-to-end implementation for assigned accounts, confirming scope and success criteria
Deploy and configure Resolve in customer environments, ensuring security compliance
Build knowledge for accurate investigations by modeling customer teams and co-authoring documentation
Prove quality before scale through back-testing and customer-specific evaluations
Drive activation and adoption by embedding Resolve in customer workflows
Monitor sustained consumption and reactivation efforts as needed
Act as the voice of the field to Product and Engineering, addressing gaps and defects
Collaborate with Sales to share progress and identify expansion opportunities
Create reusable implementation resources to enhance deployment efficiency
Benefits
Comprehensive Medical, Dental, and Vision Insurance
Monthly Housing Stipend
Flexible (Unlimited) Paid Time Off
Visa Sponsorship & Immigration Support
401(k) Plan
Parental Leave
Discretionary Tech Benefit Stipend
Daily in-office Lunches and Dinners
Full Job Description
ABOUT THE ROLE
Our customers run Resolve AI against their most critical production systems. As a Deployment Engineer, you turn a technical win into production results: you implement Resolve in the customer's environment, tune it until their engineers trust its investigations, and drive the adoption and sustained usage that proves its value.
You’ll engage during technical validation, alongside our Solutions Engineers, and stay with your accounts long after the deal closes. There is no hand-off to a separate post-sales team; the people who earn a customer's trust stay accountable for it. You’ll be the customer's trusted technical partner in production, and the voice of the field back to our Product and Engineering teams.
This role is for a hands-on engineer who has lived in production (on-call, incidents, observability, Kubernetes), who already uses AI agents heavily in their own work, and who measures success by whether customers actually rely on what they deployed.
WHAT YOU'LL DO
Own implementation end-to-end for your assigned accounts. Confirm scope and success criteria with the Solutions Engineer, build a mutual implementation plan and live blocker log with the customer, and drive to a production-ready deployment.
Deploy and configure Resolve in the customer's environment. Size the deployment footprint, connect and validate each integration (observability, logs, metrics, code, ticketing, chat) one at a time, and configure SSO, permissions, and data-redaction controls against the customer's security requirements.
Build the knowledge that makes investigations accurate. Model the customer's teams and on-call structure in Resolve, co-author runbooks, dashboard guidance, and context files with customer SMEs, and configure alert filters and auto-investigation rules for the right coverage and cost.
Prove quality before scale. Run back-tests against historical incidents, build customer-specific evaluation sets, review results with customer SMEs, and close gaps until they explicitly sign off that Resolve is ready for real incidents.
Drive activation and adoption. Turn on production workflows, lead hands-on enablement and office hours, and embed Resolve in the customer's incident SOPs and runbooks so it becomes the default first responder.
Own sustained consumption. Monitor active users, investigations, credit usage against plan, adoption breadth, and quality. Run reactivation plays when usage dips, and keep configuration and knowledge current as the customer's environment changes.
Be the voice of the field to Product and Engineering. Separate account-level issues from genuine product or model limitations, route gaps and defects with clear customer impact, and oversee fixes through to verification in the customer's workflow.
Operate as one account team with Sales. Share weekly progress and risks with your Account Executive and Solutions Engineer, supply the usage, quality, and ROI evidence behind monthly updates and QBRs, and surface expansion opportunities.
Build leverage for the team. Create reusable implementation recipes, knowledge patterns, playbooks, and agent-driven automations so every deployment is faster and better than the last.
WHAT WE'RE LOOKING FOR
5+ years in a technical, customer-facing role such as deployment or implementation engineering, forward-deployed or post-sales engineering, solutions architecture, or technical consulting. Alternatively, you're an SRE, DevOps, or platform engineer who wants to work directly with customers.
Deep hands-on experience with production infrastructure: cloud platforms (especially AWS), Kubernetes, CI/CD, and observability tools (e.g., Datadog, Grafana, Prometheus, Splunk, OpenTelemetry). You’ve been on-call and know how incidents actually get resolved.
Active power user of AI agents and coding tools (e.g., Claude Code, Codex, Cursor) who has built them into your own workflows. Comfortable with prompting, context engineering, and critically evaluating LLM output.
A track record of taking enterprise customers from kickoff to production and measurable adoption, across multiple stakeholders and competing priorities.
Working knowledge of enterprise security and access: SSO/SAML, RBAC, data handling, and security reviews.
Able to script and build in Python, TypeScript, or Go for integrations, automations, and prototypes.
Experience running technical workshops and enablement for engineering teams, and explaining complex concepts clearly to both engineers and leadership.
A strong sense of ownership. You raise risks early, you don't let a ticket stand in for owning the customer outcome, and you thrive in the ambiguity of an early-stage company.
Nice to have
Experience building or using LLM evaluation frameworks.
Published technical guides, blog posts, or open-source contributions.
Experience with consumption- or usage-based products.
WHY JOIN RESOLVE AI?
Make a Real Impact: Join a mission-driven team tackling complex challenges that deliver meaningful outcomes for customers and revolutionize engineering operations.
Shape Agentic AI's Future: Help build the next frontier in enterprise software and define its transformative impact.
Own Your Work: Take end-to-end responsibility in your role in a collaborative, high-trust environment.
Accelerate Your Career: Grow alongside industry leaders in a fast-paced environment, gaining invaluable experience and opportunities to propel your career to new heights.
Competitive Benefits: Competitive Pay Packages with full benefits including:
Comprehensive Medical, Dental, and Vision Insurance
