Job Title: Department Manager Watches
Reports to: Store Director
Division: Retail
ESSENTIAL JOB RESPONSIBILITES
• Actively partner with the Store Director and the HQ to develop and grow the watch
business
• Together with the Store Director responsible to maintain proactive and ongoing communication
with the partner brands while putting a strong focus on development of strategic key brands.
• Lead the team of Client Advisors in the watch department
• Daily inventory control and care of product, partnering with the Store Director and the HQ
Merchandise department to optimize inventory and to react to trends and opportunity.
• In store point of contact for brand representatives
• Responsible for the successful launch and development of watch brands that are added to the
assortment in close collaboration with the Store Director, HQ Merchandising and the local
Marketing/Hospitality Manager and/or CRM Manager
• Responsible for regular in-store activations in close collaboration with the Store Director and
the local Marketing/Hospitality Manager and/or CRM Manager to drive the development of the various
watch brands.
• Development of monthly and yearly activation plans to achieve and exceed store and department
targets
• Usage of the CRM to develop the business with existing clients, focus on cross-selling, up-
selling and client development.
• Clearly communicate on a daily basis sales objective and how this relates to weekly and monthly
targets.
• Work as a team with management and co-workers to achieve and exceed personal, store and
department targets.
• Help and coach the team to acquire, build, develop and maintain active client relationships
Coach, develop and lead team members, providing just in time feedback on improving skillset and
utilizing all available tools to grow the business
• Share knowledge and motivate all store team members to promote different watch brands
• To communicate with management about opportunities to develop community relationships and to
explore potential events to increase brand awareness and customer loyalty among new and existing
clients.
• To be professional, approachable, knowledgeable, and gracious in all interactions.
• To strive to be client service oriented to ensure a positive shopping experience
• Closely monitor store security
• Responsible for opening and closing of the store in alignment with company policies and processes
• Constantly recruit top talent who demonstrate outstanding client service
• Understand local competitors and equip all Client Advisors with this knowledge.
QUALIFICATIONS
• 5-8+ years' experience in high-end luxury retail sales and watches, with at least 2-3 years of
management experience
• Must be able to work a flexible schedule throughout the week
• Fluency in a foreign language is a plus
• Proven sales achievement in luxury brands market
• Excellent interpersonal and communication skills
• Ability to lead, motivate and drive sales in a team-driven environment
• Good organization and learning skills
• Must be proactive and results driven
SALARY RANGE: $90,000 - $120,000 plus bonus
