DescriptionJob SummaryThe General Manager is responsible for the execution of retail store and sales operations and delivering consistent, best-in-class customer experiences that drive profitable top-line sales. All General Manager duties and responsibilities must be executed with a commitment to the values of Ascend Wellness Holdings and its subsidiaries, and in a manner that supports our team, customers, and communities.
Key Responsibilities- Drive Results (Financial Performance)
- Focus on achieving and exceeding revenue, profitability, and performance targets through strategic planning, data-driven decisions, and proactive action.
- Track revenue, margin, and budgetary targets-coach to results
- Monitor sales performance daily/weekly/monthly and adjust strategy as needed.
- Optimize product menus, mix, pricing, and promotions with Commercial Corporate Teams.
- Manage menus (banners, sequencing, deals, promotions, add-ons).
- Maximize delivery performance where applicable.
- Maximize curb side performance where applicable.
- Collaborate cross-functionally to test and scale new revenue-driving initiatives.
- Activate action plans when KPIs fall below target (staffing adjustments, targeted promos, re-merchandising).
- Optimize profitability through fiscal discipline, cost management, accurate reporting, and fiscal accountability.
- Approve payroll, PTO, and overtime.
- Review and act on sales, invoices, and performance reports.
Qualifications & Skills- Bachelor's degree or 7+ years' experience in lieu of degree, in a supervisory or management role in a retail setting, specifically with POS business operations, knowledge of inventory control systems and strong retail business acumen
- Must have knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint
- Cannabis industry working experience preferred but not required
- Must be at least 21 years of age
- Exceptional customer service skills
- Positive attitude, team player and strong work ethic
- Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures
- Must pass any and all required background checks
- Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry
- Must be able to obtain and retain a Registered Agent Card issued by the state of operation
- Must have excellent organization and time management skills
- Must be focused, and detail oriented
- Must be able to communicate clearly and effectively
Working EnvironmentThis position primarily performs duties onsite in a retail dispensary store environment.
Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties
requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
