1 year of sales management and customer service experience is preferred.
Ability to lead and motivate a team effectively.
Strong customer service skills with a focus on resolution.
Basic understanding of inventory management.
Responsibilities
Oversee daily department operations to meet company goals.
Ensure customers are greeted and receive top-notch service.
Lead and motivate team members for efficiency and service excellence.
Manage equipment and maintain facility operations smoothly.
Handle and resolve customer complaints promptly and professionally.
Monitor inventory and oversee ordering to maintain stock levels.
Collaborate with marketing team on campaigns to boost visibility and retention.
Benefits
401(k) retirement plan
Employee discounts
Health insurance coverage
Paid time off for vacation and illness
Vision insurance plan
Full Job Description
The Department Lead is responsible for overseeing the day-to-day operations of their department and ensuring employees meet company goals through motivation and engagement. This key position provides a pathway to an upper management position within the organization.
This position will adhere to and promote the company mission while operating within the confines of our company's core values. All Department Leads will contribute to team success under the guidance and direction of the General Manager.
Consistently creating results for customers, teammates and the company
Responsible for ensuring the customers are greeted courteously and receive a high level of customer service
Lead, motivate, and manage a team to ensure excellent customer service and maximum efficiency.
Ensure smooth operation of equipment and maintenance of the facility
Provide outstanding customer service and resolve customer complaints and issues in a timely and professional manner
Manage inventory, ordering, and supplies to ensure adequate stock levels
Work with marketing team to implement marketing campaigns to increase business visibility and customer retention
Train new staff and ensure ongoing staff development to maintain a high level of performance
