About the roleThe Demo Site Manager owns the strategy, maintenance, and continuous improvement of Rippling's demo environments-ensuring they are realistic, reliable, and aligned with our go-to-market needs. This role bridges technical execution, enablement, and storytelling to deliver world-class demo experiences that empower GTM teams to sell with impact.
You will act as the central point of contact for demo site health, scalability, and release readiness-partnering with Product, Tools, IT, and Solutions Consulting leadership to ensure our demo ecosystem evolves in tandem with Rippling's growth.
Responsibilities:1. Demo Environment Management- Oversee the day-to-day operations, incidents, and health of all demo environments. Be aware of key issues and strategically build plans to limit the impact and ensure we have consistency.
- Maintain visibility into environment uptime, stability, and performance.
2. Managed Site Ownership - Own configuration, cleanup, and optimization of managed demo sites.
- Create new managed demo sites based on industry & global needs.
- Partner with IT and R&D to explore improved infrastructure capabilities (e.g., environment resets, automation).
3. Product & Tools Partnership- Collaborate closely with Product GTM and Engineering to ensure new features are properly integrated and stable in demo environments.
- Manage demo readiness for new product launches-scripts, click paths, seeding, and training documentation.
- Represent SC and GTM needs in product planning and top product ask discussions.
- Builds deep relationship with engineering and uses project management to ensure timeliness of fixes.
4. Custom Demo Builds- Design and maintain industry-specific and persona-based demo environments (e.g., Restaurant, Manufacturing, Healthcare).
- Support custom builds for large deals, events, and global selling motions.
- Develop reusable demo scripts and assets to standardize storytelling across the field.
5. Demo Site Support & Incident Response- Escalate critical or recurring issues via Jira tickets, tracking to resolution.
- Provide proactive communication to field teams around known issues and resolutions.
6. Reporting & Data Insights- Track, analyze, and report demo site usage, health trends, and issue resolution rates.
- Deliver monthly business reviews (MBRs) with metrics such as:
- Demo Issues Resolved (by priority)
- Projects Completed
- SC Satisfaction and Feedback
- Environment uptime & performance metrics
7. Security & Access Management- Manage access control, ensuring demo environment data integrity and compliance.
- Remove access for termed employees and manage ownership transfers.
- Ensure responsible data hygiene across shared environments.
8. Communication & Enablement- Publish demo updates through newsletters, all-hands, and Confluence.
- Document demo best practices, scripts, and environment guides.
- Conduct listening sessions with SCs and AEs to collect feedback and prioritize improvements.
Skills & Qualifications- 5+ years in Solutions Consulting, Pre-Sales Engineering, or Demo Engineering.
- Strong understanding of SaaS GTM motions and demo workflows.
- Technical fluency in Rippling's or comparable HRIS/Payroll/IT platforms.
- Proficient with Jira, Slack, and data/reporting tools (e.g., Looker, Tableau).
- Excellent communication, project management, and cross-functional collaboration skills.
- Creative problem solver with an eye for detail and demo storytelling.
Strong commitment to fostering a diverse and inclusive work environment.
*Commission is not guaranteedThe pay range for this role is:
111,000 - 185,000 USD per year (Tier 1)
108,000 - 180,000 USD per year (Tier 2)
105,000 - 175,000 USD per year (Tier 3)
