5-8 years of experience in operations within restaurant, DTC, e-commerce, CPG, or hospitality industries
Previous role as Senior Manager or similar, overseeing broad operational responsibilities
Proven sales skills, capable of selling products, ideas, or visions
Minimum 3 months of in-store restaurant experience
Strong analytical skills with a focus on metrics, funnels, and dashboards
Demonstrated leadership in both individual contributor and managerial roles
Ability to dissect complex problems and develop effective processes
Responsibilities
Own key customer value metrics to drive operational success
Develop playbooks for sales and customer support teams
Manage internal processes across analytics, product surfaces, and communications for optimal customer value delivery
Enhance agentic workflows through evaluations, system prompts, and template creation
Collaborate with GTM and Customer Success teams to align implementation with business and customer needs
Benefits
Opportunity to work with a rapidly scaling product impacting billions in revenue
Cross-functional collaboration with diverse teams
Focus on customer outcomes and operational excellence
Culture emphasizing radical ownership and customer obsession
Potential for personal growth and involvement in next-generation product development
Full Job Description
About the Role:
As a Delivery strategist in the Strategy & Operations charter of Loop, you are a custodian of value delivered to Loop's customers through our operations product. Loop's products power a few billion dollars in revenue today and are poised to scale multifold over the next few years. As the products and the scope of service expands, you are expected to be the value custodian of Loop's enterprise customers, obsessing over customer outcomes and optimizing for key metrics like time to value, engagement & outcomes for the operations product of Loop, Protect.
In this role, you will cross-functionally impact our customer strategy by collaborating across functions like Sales/ GTM, Product Operations, Product & Customer Success while owning key customer value metrics.
Responsibilities:
Ownership of key customer value metrics
Building playbooks for the sales and customer support functions
Ownership of all internal processes across analytics, product surfaces, content and communications across functions to ensure 10-star value delivery to customers
Ownership of internal processes needed to monitor and improve agentic workflows, not limited to evals, system prompts, creating templates and agentic workflows for customers, etc
Collaborating with the GTM/ Customer Success teams to own the implementation and business roadmap, taking business needs and customer needs into account
Eligibility/ Fit: You are most likely a strong candidate for this role if you:
Have at least 5-8 years of experience in an operations role in the restaurant industry or a direct to consumer brand or in the E-commerce, CPG or the hospitality industry
Have been a Senior Manager or other operational roles, managing/ working through a broad charter across operations
Are inherently a great sales person - be it selling a product, idea, project, vision or anything else!
Have worked at a restaurant in-store in any capacity for 3 months or more.
Have the ability to break fairly complex problems into smaller parts and build the necessary processes and systems around them.
Have the ability to think metrics, funnels and dashboards
Have exhibited leadership while also having worked in IC roles across your previous roles
Have the ability to understand complex customer/ business problem statements from the lens of business and can make tradeoffs and build for the right customer outcomes
Demonstrate key cultural values of Loop across radical ownership, customer obsession and have the ability to lose no time & move fast on solving problems.
Have a strong hunger for personal growth and wish to build and deploy products of the next generation at scale, as an operator or a founder.
