4+ years in solution design/integration with client interaction, preferably in a SaaS environment
Strong communication skills for conveying technical concepts to diverse audiences
BA/BS or master's degree in computer science or related field
Solid understanding of systems integration, API implementation (RESTful), and SQL databases
Proven problem-solving and troubleshooting abilities
Eagerness to learn and adapt to new technologies and methodologies
Ability to multitask and thrive under deadlines in dynamic settings
Experience in eCommerce and Logistics/Operations is a plus
Responsibilities
Help clients grasp the capabilities of Global-e's platform and troubleshoot potential issues
Collaborate with the team to identify business opportunities and address customer technical objections
Advise on integration strategies to optimize the Global-e platform's effectiveness
Serve as a technical point of contact for client integrations, demonstrating and prototyping solutions
Provide ongoing education and technical support to partners and integrated clients
Become a product expert, contributing client feedback to internal discussions
Assist in developing best practices and supporting the broader team
Benefits
Flexible working arrangements including remote meetings
Opportunity to work with cutting-edge technology in the Cloud/IT space
Engagement in a collaborative team environment
Professional development through ongoing education and technical assistance
Chance to influence product development with client feedback
Full Job Description
Description
The job will include leading the technology and integration tracks in face-to-face as well as remote meetings with prospect and existing clients, being always up to date with ongoing and future developments of Global-e's systems, as well as taking client's feedbacks, inputs and requests back to the Product and R&D teams.
Responsibilities:
Help clients understand the power and flexibility of Global-e's platform, explaining technical features and problem solving any potential roadblocks
Work with the team to identify and qualify business opportunities, identify key customer technical objections and develop the strategy to resolve technical impediments
Make recommendations on integration strategy required to successfully implement a complete solution providing "best practice" advice to customers to optimize the integrated Global-e platform effectiveness
Act as a technical focal point for integrating clients, have the technological savviness required to demonstrate and prototype integrations in merchant environments
Provide ongoing education and technical assistance to current partners and integrate clients
Become a Product expert up to date with features and product roadmaps, by actively participating in internal technical discussions, contributing "field-level" feedback from clients and prospects - act as the Product's and R&D's teams mediator
Take part in building best practices and supporting the broader team
Requirements
4 years' experience in solution design / integration with direct client interaction, in SaaS-based environment - solutions engineer role preferred
Strong communication skills with the ability to convey complex technical concepts to both technical and non-technical audiences
BA/BS/master's degree in computer science or another technical field
Firm understanding of systems integration concepts, API implementation (RESTful services) and relational databases (SQL)
Established problem-solving skills and troubleshooting abilities
Willingness to learn and work with varying technological environments (including emerging technologies), methodologies, and solutions in the Cloud/IT Technology space; as well as
Ability to multitask and work well under deadlines in a changing environment
Previous experience in eCommerce and Logistics/Operations environment is a strong advantage
Compensation range: $140,000/yr - $150,000/yr
About Global-e
Global-e is a technology company that provides a cross-border e-commerce platform for retailers. The platform enables retailers to sell their products to customers in different countries by providing a localized shopping experience. Global-e's platform handles all aspects of cross-border e-commerce, including currency conversion, taxes, duties, and compliance with local regulations. The company was founded in 2013 and is headquartered in Herzliya, Israel.
