4+ years of experience in solution design/integration with direct client interaction, preferably in a SaaS environment
Strong communication skills to explain complex technical concepts to diverse audiences
BA/BS or master's degree in computer science or a related technical field
Solid understanding of systems integration, API implementation (RESTful), and relational databases (SQL)
Proven problem-solving and troubleshooting abilities
Eagerness to learn and adapt to various technological environments and methodologies
Experience in eCommerce and Logistics/Operations is a plus
Responsibilities
Help clients grasp the capabilities of Global-e's platform and troubleshoot potential issues
Collaborate with the team to identify business opportunities and resolve technical objections
Recommend integration strategies to optimize the Global-e platform for clients
Serve as the technical point of contact for client integrations, demonstrating and prototyping solutions
Provide ongoing education and technical support to partners and integrated clients
Stay updated on product features and roadmaps, relaying client feedback to Product and R&D teams
Contribute to building best practices and support the broader team
Benefits
Opportunity to work in a dynamic, international environment
Engagement with cutting-edge technology and emerging solutions
Collaborative culture that values employee input and feedback
Professional development opportunities within a growing company
Supportive team environment focused on success and innovation
Full Job Description
We9re looking for a skilled and enthusiastic Senior Solutions Engineer to play a key role in supporting our Sales, Project, Product and R&D teams, conducting technical discussions with online retailers and brands wishing to expand their cross-border business with Global-e.
The job will include leading the technology and integration tracks in face-to-face as well as remote meetings with prospect and existing clients, being always up to date with ongoing and future developments of Global-e9s systems, as well as taking client9s feedbacks, inputs and requests back to the Product and R&D teams.
Responsibilities:
Help clients understand the power and flexibility of Global-e9s platform, explaining technical features and problem solving any potential roadblocks
Work with the team to identify and qualify business opportunities, identify key customer technical objections and develop the strategy to resolve technical impediments
Make recommendations on integration strategy required to successfully implement a complete solution providing 4best practice4 advice to customers to optimize the integrated Global-e platform effectiveness
Act as a technical focal point for integrating clients, have the technological savviness required to demonstrate and prototype integrations in merchant environments
Provide ongoing education and technical assistance to current partners and integrate clients
Become a Product expert up to date with features and product roadmaps, by actively participating in internal technical discussions, contributing 4field-level4 feedback from clients and prospects - act as the Product9s and R&D9s teams mediator
Take part in building best practices and supporting the broader team
Requirements
4 years9 experience in solution design / integration with direct client interaction, in SaaS-based environment - solutions engineer role preferred
Strong communication skills with the ability to convey complex technical concepts to both technical and non-technical audiences
BA/BS/master9s degree in computer science or another technical field
Firm understanding of systems integration concepts, API implementation (RESTful services) and relational databases (SQL)
Established problem-solving skills and troubleshooting abilities
Willingness to learn and work with varying technological environments (including emerging technologies), methodologies, and solutions in the Cloud/IT Technology space; as well as
Ability to multitask and work well under deadlines in a changing environment
Previous experience in eCommerce and Logistics/Operations environment is a strong advantage
Salary range: $140,000/yr - $160,000/yr
Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.
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About Global-e
Global-e is a technology company that provides a cross-border e-commerce platform for retailers. The platform enables retailers to sell their products to customers in different countries by providing a localized shopping experience. Global-e's platform handles all aspects of cross-border e-commerce, including currency conversion, taxes, duties, and compliance with local regulations. The company was founded in 2013 and is headquartered in Herzliya, Israel.
