4+ years in solution design/integration with client interaction, preferably in a SaaS environment
Strong communication skills for conveying complex technical concepts
BA/BS or master's degree in computer science or related field
Understanding of systems integration, API implementation (RESTful), and SQL databases
Established problem-solving and troubleshooting skills
Willingness to learn and adapt to various tech environments
Ability to multitask and thrive under deadlines
Experience in eCommerce and Logistics/Operations is a plus
Responsibilities
Help clients understand and leverage Global-e's platform features
Identify and qualify business opportunities, addressing technical objections
Recommend integration strategies for optimal platform implementation
Act as a technical focal point for client integrations, demonstrating solutions
Provide ongoing education and technical support to partners and clients
Become a product expert, participating in technical discussions and feedback loops
Contribute to building best practices and support the broader team
Benefits
Collaborative work environment with cross-functional teams
Opportunities for professional development and learning
Engagement with cutting-edge technology and emerging trends
Flexible work arrangements, including remote meetings
Access to a diverse range of clients and projects
Full Job Description
Description
We9re looking for a skilled and enthusiastic Senior Solutions Engineer to play a key role in supporting our Sales, Project, Product and R&D teams, conducting technical discussions with online retailers and brands wishing to expand their cross-border business with Global-e.
The job will include leading the technology and integration tracks in face-to-face as well as remote meetings with prospect and existing clients, being always up to date with ongoing and future developments of Global-e9s systems, as well as taking client9s feedbacks, inputs and requests back to the Product and R&D teams.
Responsibilities:
Help clients understand the power and flexibility of Global-e9s platform, explaining technical features and problem solving any potential roadblocks
Work with the team to identify and qualify business opportunities, identify key customer technical objections and develop the strategy to resolve technical impediments
Make recommendations on integration strategy required to successfully implement a complete solution providing 4best practice4 advice to customers to optimize the integrated Global-e platform effectiveness
Act as a technical focal point for integrating clients, have the technological savviness required to demonstrate and prototype integrations in merchant environments
Provide ongoing education and technical assistance to current partners and integrate clients
Become a Product expert up to date with features and product roadmaps, by actively participating in internal technical discussions, contributing 4field-level4 feedback from clients and prospects - act as the Product9s and R&D9s teams mediator
Take part in building best practices and supporting the broader team
Requirements
4 years9 experience in solution design / integration with direct client interaction, in SaaS-based environment - solutions engineer role preferred
Strong communication skills with the ability to convey complex technical concepts to both technical and non-technical audiences
BA/BS/master9s degree in computer science or another technical field
Firm understanding of systems integration concepts, API implementation (RESTful services) and relational databases (SQL)
Established problem-solving skills and troubleshooting abilities
Willingness to learn and work with varying technological environments (including emerging technologies), methodologies, and solutions in the Cloud/IT Technology space; as well as
Ability to multitask and work well under deadlines in a changing environment
Previous experience in eCommerce and Logistics/Operations environment is a strong advantage
Salary range: $140,000/yr - $160,000/yr
About Global-e
Global-e is a technology company that provides a cross-border e-commerce platform for retailers. The platform enables retailers to sell their products to customers in different countries by providing a localized shopping experience. Global-e's platform handles all aspects of cross-border e-commerce, including currency conversion, taxes, duties, and compliance with local regulations. The company was founded in 2013 and is headquartered in Herzliya, Israel.
