10-15 years of IT experience, including at least 5 years in COTs solution implementation or account management.
In-depth knowledge of Duck Creek Policy, Billing, and Claims modules.
Familiarity with P&C system architecture, integration, and configuration best practices.
Strong grasp of P&C insurance industry processes and workflows.
Proven experience in managing large, complex accounts and engagements.
Excellent communication, negotiation, and presentation skills.
Strong analytical and problem-solving abilities.
Proficiency in project management tools and methodologies.
Responsibilities
Establish and maintain strong relationships with customers, stakeholders, and project teams.
Collaborate with customer leadership to develop long-term strategies and identify additional opportunities.
Define, schedule, and facilitate customer meetings and interactions.
Ensure client expectations are met and exceeded in project delivery and communication.
Identify opportunities for process improvement and promote best practices across projects.
Provide regular reporting and analysis of project performance to leadership and stakeholders.
Collaborate with onshore and offshore resources to ensure effective project delivery.
Manage project risks, issues, and dependencies to ensure timely resolution.
Monitor production support and issues, ensuring they are resolved promptly.
Ensure adherence to project management best practices and Agile processes.
Coordinate with Duck Creek and other vendors to escalate issues and dependencies.
Develop and implement project plans aligned with organizational goals and client requirements.
Benefits
Opportunities for professional development and growth.
Exposure to industry-leading technologies and methodologies.
Collaborative work environment with both onshore and offshore teams.
Chance to influence customer strategy at a leadership level.
Full Job Description
Job Role: Delivery Manager (P&C Domain)
Experience: 12-16 years
Work Location: USA
Job Description:
Qualifications:
10-15 years of experience in IT, with at least 5 years in any COTs solution implementation or account management roles.
In-depth knowledge of Duck Creek Policy, Billing, and Claims modules.
Familiarity with any P&C system architecture, integration, and configuration best practices.
Strong understanding of P&C insurance industry processes and workflows.
Proven experience in managing large, complex accounts and engagements.
Excellent communication, negotiation and presentation skills.
Strong analytical and problem-solving abilities.
Proficiency in project management tools and methodologies.
Responsibilities:
Relationship Management: Establish and maintain strong relationships with customers, stakeholders, and project teams, ensuring effective communication and alignment.
Customer Development: Work closely with customer leadership to develop customers long term strategy and identify additional opportunities for Aggne
Coordination and Facilitation: Define, schedule and facilitate customer meetings and interaction
Client Satisfaction: Ensure that client expectations are met and exceeded in terms of project delivery and client communication
Continuous Improvement: Identify opportunities for process improvement and optimization, promoting best practices and lessons learned across projects
Reporting and Analysis: Provide regular reporting and analysis of project performance to leadership and stakeholders
Collaboration: Collaborate with both onshore and offshore resources to ensure effective delivery of the project
Manage Project Risks, Issues and Dependencies: Work with stakeholders to ensure that risks are managed, dependencies are being met and issues are resolved
Monitoring: The Senior Delivery Manager should be monitoring and managing production support and issues and ensuring that they are being resolved in a timely fashion
Governance: Ensure that project management base principles are met, and Agile processes are being followed Vendor Management: Work with Duck Creek and/or other vendors to ensure coordination and escalation of issues and dependencies
Project Planning: Develop and implement project plans, including scope, schedule, budget, and resource allocation, in alignment with organizational goals and client requirements
Proposals: Work with the sales team to create proposals and SOWs for the customer.
