Role SummaryWe are seeking an experienced Delivery Manager to lead delivery covering a portfolio of Cloud Native Application and MuleSoft Integration managed services and projects.
This is an account-level leadership role with responsibility extending beyond individual project execution. The Delivery Manager will establish strong delivery governance, ensure predictable and high-quality service delivery, proactively manage risks and dependencies, strengthen client relationships, and partner with account, sales, architecture and practice leadership to identify and drive growth opportunities for the business.
The ideal candidate brings a combination of delivery leadership, managed services experience, technical understanding of cloud-native applications and integration platforms, commercial awareness, and strong client-facing skills.
Key Responsibilites Delivery Leadership- Own delivery governance for the portfolio across account, providing oversight across projects, managed services and enhancement initiatives.
- Establish and run a consistent governance framework covering delivery health, milestones, SLAs/KPIs, financials, risks, issues, dependencies, quality and client satisfaction.
- Maintain an integrated account-level view of delivery instead of managing engagements as independent projects.
- Conduct regular delivery reviews with project managers, technical leads, architects and service teams.
- Proactively identify delivery risks and establish recovery or mitigation plans before they become client escalations.
- Provide clear and concise delivery reporting to account and BU leadership.
- Ensure appropriate escalation management and executive communication for critical delivery matters.
Managed Services Leadership- Provide delivery oversight for managed services covering Cloud Native Applications and MuleSoft integrations.
- Drive operational discipline across incident, problem, change, release, service request and continuous improvement processes.
- Ensure achievement of contractual SLAs, KPIs and service commitments.
- Monitor operational trends including service stability, recurring incidents, backlog, technical debt and automation opportunities.
- Drive a shift from reactive support towards proactive service management, automation, observability and continuous improvement.
- Partner with delivery and engineering teams to optimise the onsite/offshore delivery model and improve productivity.
Cloud Native & Integration Delivery- The Delivery Manager does not need to be the hands-on solution architect but should possess sufficient technical depth to effectively govern delivery across:
- Cloud-native application development and modernisation
- APIs and microservices
- Containerised and cloud-hosted workloads
- DevOps / DevSecOps and CI/CD
- Application integration and API management
- MuleSoft Anypoint Platform
- Production support and application managed services
- Cloud operations, observability, reliability and performance
- Application security and vulnerability management
Client & Stakeholder Management- Build trusted relationships with technology and business stakeholders.
- Act as a senior delivery contact for the portfolio.
- Lead regular service reviews, governance meetings and delivery discussions with client stakeholders.
- Bring transparency to delivery challenges while maintaining a strong solution-oriented approach.
- Understand evolving client priorities, technology strategy and business objectives.
- Translate client concerns and priorities into actionable plans for delivery and engineering teams.
Account Growth and Practice Expansion- A critical aspect of this role is to combine delivery excellence with account growth. The Delivery Manager will:
- Identify opportunities to expand services within existing client relationships.
- Partner with Account Executives, Sales, Solution Architects and Practice leadership on account
- Contribute to proposals, solution shaping, estimations and client presentations.
- Convert operational insights, technical debt and client pain points into structured transformation opportunities.
- Help create a account roadmap and pipeline, connecting near-term delivery needs with longer-term transformation opportunities.
Commercial & Financial Management- Maintain oversight of portfolio-level delivery financials.
- Monitor budget, forecast, resource utilisation and delivery performance.
- Identify risks to revenue, margin or contractual commitments early.
- Support demand forecasting and workforce planning.
- Work with commercial and account leadership on change requests, scope expansion, renewals and new opportunities.
- Ensure appropriate controls around scope and prevent unmanaged scope expansion.
Team & Delivery Organisation- Provide leadership across geographically distributed teams involving project managers, architects, developers, integration engineers and support teams.
- Establish clear ownership and accountability across the delivery organisation.
- Mentor delivery and engineering leaders and promote proactive ownership.
- Facilitate collaboration across client, account, delivery, architecture, practice and offshore teams.
- Ensure appropriate skills and capacity are available to meet existing commitments and future demand.
Experience and Qualifications - Significant experience leading complex technology delivery or managed services engagements for enterprise clients.
- Experience managing a portfolio of projects/services rather than only a single project.
- Strong experience with application development, modernisation, integration and/or cloud services.
- Experience delivering production support or application managed services with SLA/KPI commitments.
- Good understanding of cloud-native application architectures, APIs, microservices, DevOps and integration platforms.
- Experience working with MuleSoft or comparable enterprise integration/API platforms.
- Strong delivery governance, risk management and escalation management capabilities.
- Demonstrated experience working with senior client stakeholders.
- Commercial awareness including budget, forecasting, scope, change management and delivery economics.
- Experience supporting account growth, proposals and solution shaping.
- Ability to operate effectively across globally distributed onsite/offshore teams.
Preferred Qualifications- Experience within Utilities, Mining, Natural Resources, or other asset-intensive industries.
- Knowledge of Azure, AWS, or other major cloud platforms.
- Familiarity with ITIL, SRE, observability, automation, and platform engineering practices.
- Exposure to modern software engineering and GenAI-enabled development practices.
- Relevant certifications such as PMP, Agile, SAFe, ITIL, MuleSoft, Azure, or AWS.
Work Arrangement - Location Vancouver, British Columbia
- Work Arrangement Hybrid; successful candidate will be required to work from the office 3 days per week, with the remaining days worked remotely.
The base compensation range for this role in the posted location is: $102,523 - $162,550 CAD.
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
