15+ years in IT Delivery, Professional Services, Customer Success, or related roles.
Experience managing Project Managers, Delivery Managers, or PMO teams.
Demonstrated success in enterprise-scale implementations and transformation programs.
Ability to develop and enhance delivery organizations and governance models.
Familiarity with CX, Contact Center, CCaaS, SaaS, or Managed Services environments.
Strong skills in stakeholder management and communication at the executive level.
Authorization to work in the U.S.; no visa sponsorship offered.
Responsibilities
Lead implementation programs, ensuring client scope, quality, and outcomes are achieved.
Enhance customer success through strong relationships with enterprise stakeholders.
Develop and improve project management practices and implementation standards.
Coach and develop Project Managers, promoting accountability and operational excellence.
Align delivery performance with business targets and resource management.
Represent the company in executive discussions and resolve delivery escalations.
Undertake additional related duties as assigned.
Benefits
Culture of Relentless Performance with a 99% project success rate.
Comprehensive pay and benefits package, including health insurance.
Flexibility with a remote work culture.
Professional development opportunities including certifications and mentorship programs.
Opportunities to work on impactful projects for global clients.
Inclusive and multicultural work environment with team-building events.
Commitment to social sustainability and community empowerment.
Full Job Description
We are looking for a Delivery Director, MiraCloud Implementations to lead and assure the successful implementation of MiraCloud solutions, ensuring client satisfaction, operational excellence, timely delivery, and profitability. In this role, you will lead the successful implementation of MiraCloud solutions while ensuring
client satisfaction, operational excellence, timely delivery, and profitability. As Delivery Director, you will lead customer implementation programs while developing and scaling MiraCloud's project management practice. You will oversee Project Managers, establish delivery governance and implementation standards, and ensure successful customer outcomes across multiple engagements. The role combines delivery leadership, operational excellence, customer relationship management, and people leadership. You will partner closely with Customer Success teams and executive stakeholders to support sustainable growth and delivery excellence.
Responsibilities:
Lead successful delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met.
Own customer success throughout implementations and build trusted relationships with enterprise stakeholders.
Establish, scale, and continuously improve MiraCloud's project management practice, delivery governance, and implementation standards.
Lead, coach, and develop Project Managers while fostering a culture of accountability, operational excellence, and continuous improvement.
Ensure delivery performance, resource utilization, and profitability align with contractual, commitments and business objectives.
Represent MiraCloud in executive-level customer discussions, implementation reviews, and delivery escalations.
Perform other duties as may reasonably be required in alignment with the purpose of the role.
Qualifications
15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions.
Experience leading Project Managers, Delivery Managers, PMO teams, or implementation organizations.
Experience building, scaling, or improving delivery organizations, governance models, PMO practices, and operational processes.
Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services environments.
Strong executive-level stakeholder management, customer relationship management, and communication skills.
Existing authorization to work in the United States; visa sponsorship is not available for this role
Additional Information
We offer:
Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
