Brief Role DescriptionThis position is a career level 19P, and is located in Reston, VA with a role classification of Hybrid.The Dealer Business Development Specialist is responsible for working with internal customers and vendors to manage and make available big data thru "After Sales IQ." This role will execute dealer programs designed to grow the dealership service and parts business such as the "connected car". Works with third party data and research providers on benchmark studies, annual dealer and customer surveys, and as needed research projects.This role is also responsible for supporting the attainment of the Parts and Service sales targets and objectives. Emphasis on data management.
Possible Tasks within this Role- Position is responsible for new opportunities to improve dealership service flow, CSI, retention and parts sales through the adaptation of new and or emerging technologies, Carlisle Research and Industry trends. Examples of programs under this role are "After Sales IQ" and the National After Sales Advisory Council.
- Responsible for quantifying the ROI for these new technologies and developing business cases for budget consideration.
- Position will be required to dissect and analyze annually the Carlisle Service Manager's Survey for the use of improving After Sales programs and processes. .
- Participate in the Carlisle Service Benchmark process including data gathering, study interpretation and distribution.
- After Sales reporting - including certain daily, weekly, and monthly reports used throughout the organization as requested
- After Sales analysis - ad hoc studies as required to support internal analyses and requests from internal functional areas for example: Service Operations, Parts Marketing, Accessories
- Vendor management - manage relationships with vendors to provide accurate service data reporting to dealers, field and corporate users
- Project management - coordinate with internal and external customers to develop and execute projects on budget and on time
- Department budget management - track and report to ensure that department stays within budget
- Process documentation - formally establish appropriate template through stakeholder involvement, document key standard operating procedures for After Sales planning, recommend and implement process improvements where appropriate
- Prepare executive presentations to update progress on key projects
- Budget Support
- Ensure vendor payments are processed and paid
Qualification requirements5-7 years of experience
EducationRequired
Bachelor Degree in Business Management, Business Administration or related degree
Desired
Master's Degree
Skills- Strong computer skills, Excel, Word, Power Point, Business Objects, etc.
- Ability to organize data for presentations at the executive level
- Communication skills - interpersonal, presentation and written
- Change management - able to assess current processes, identify improvements, and implement change
- Ability to take on new problems, structure approaches, interpret data, and draw meaningful conclusions
- Quality driven and reliable - high attention to detail and ensuring accuracy with minimal errors
- Problem solving skills
- Integration - joining people, processes or systems
- Strong math / statistical skills
Specilaized SkillsRequired
- Excellent knowledge of Excel
- Thorough knowledge and understanding of dealership fixed operations
- Field or retail dealer service experience desirable
- Knowledge of dealer IT systems such as DMS, appointment scheduling (On-line BDC), tablets, etc
- Dealership experience
Desired
- Knowledge, dealership Aftersales technology
- Automotive experience (Fixed Operations)
- Experienced working with vendor/partners
- Project Management
Work Flexibility5% Travel
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Compensation DataBase pay is one part of our total compensation package and is established within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this position will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.
This position is located in Reston, VA. The pay range for this location is $83,900-$151,100.
Benefits for this position include:
- Eligibility for annual performance bonus
- Healthcare benefits
- 401(k), with company match
- Defined contribution retirement program
- Tuition reimbursement
- Company lease car program
- Paid time off
Job ID: 31756
Company: Volkswagen Group of America, Inc.
Location:
