Job Title
Data Quality & Analytics Manager
Location
Clerk of Courts - Orlando, FL US (Primary)
Category
Management
Salary Grade
$33.71 - $45.48
Job Type
Full-time
Job Description
Job Overview:
The Data Quality and Analytics Manager is responsible for the day-to-day leadership and management of the organization's data analytics, operational analytics, business intelligence, data integration, and data quality functions. This position oversees the teams responsible for collecting, analyzing, validating, and reporting organizational data.
The Data Quality and Analytics Manager works closely with operational divisions to understand business needs, identify reporting requirements, and improve the quality and reliability of organizational data. This position ensures consistent reporting standards, promotes effective use of business intelligence tools, and supports the Assistant Director in advancing the Data Quality and Analytics Strategy.
Essential Functions:
Employees performing in this job function may perform some or all the duties. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
• Lead and direct the work of the Operations Analysts, Data Analysts, Data Integration Analyst, and Quality Analyst by establishing work priorities, monitoring workloads, setting goals and performance expectations, and providing coaching and professional development.
• Manage departmental analytics projects and assigned cross-functional initiatives from planning through implementation, ensuring effective stakeholder collaboration and successful achievement of project objectives.
• Manage the intake, prioritization, and assignment of analytical requests by balancing organizational priorities, resource capacity, and service commitments.
• Promote collaboration, knowledge sharing, and consistent analytical practices across the Data Quality and Analytics team.
• Lead the execution of departmental initiatives that support organizational strategic goals by delivering timely analytics, business intelligence, and data quality services to operational divisions.
• Participate in cross-functional initiatives by providing analytical expertise, operational data, and support of reporting.
• Oversee the analysis of operational and organizational performance data to identify trends, measure outcomes, and provide actionable insights that support informed decision making.
• Coordinate and/or participate in the review, application, assessment and implementation of new laws and administrative orders, this includes the documentation, impact analysis and reporting of such changes.
• Manage the development and utilization of analytical models and business intelligence tools to measure and maximize operational effectiveness.
• Ensure data validation, quality assurance, and auditing processes are consistently applied to improve the reliability and integrity of organizational data.
• Oversee the planning and execution of operational data quality audits to evaluate data accuracy, completeness, consistency, and compliance with established standards.
• Establish and maintain operational data quality standards in collaboration with division leadership, identifying opportunities to improve data quality and promote consistent data management practices across the organization.
• Partner with division leadership to identify reporting needs, operational metrics, and performance trends.
• Manage the development, maintenance, and continuous improvement of dashboards, recurring reports, and business intelligence solutions that provide timely, reliable, and actionable information.
• Ensure reporting solutions meet business requirements, organizational standards, and data governance practices.
Other Duties:
• Collaborate with related functions as needed to determine effective methods and resources for training, analysis and other key tasks.
• Review pending legislation, new laws and requests from various agencies.
• Conform with and abide by all regulations, policies, work procedures, and instructions.
• Communicate with coworkers, management, staff, the public, and others in courteous and professional manner.
• Perform other related duties, special projects, research, and assignments as required.
Job Requirements
Minimum Qualifications Required:
• Bachelor's degree in Data Analytics, Statistics, Information Systems, Computer Science, Business Administration, or related field.
• Minimum of five (5) years of progressively responsible experience in business intelligence, data analytics, operational analytics, reporting, or a related analytical field.
• Minimum of three (3) years of management experience leading professional analytical staff, or an equivalent combination of education, training, and experience.
Preferred Qualifications:
• Master's degree.
Technical Requirements:
• Comprehensive knowledge of business intelligence, data analytics, reporting methodologies, and analytical techniques used to interpret data and support business decisions.
• General knowledge of data governance, data quality, and reporting standards.
• Familiarity with basic project management principles.
• General knowledge of the legal system, court procedures, legal terminology, best practices, and trends for Court operations.
• Basic knowledge of SQL, relational databases, and data warehousing concepts.
• Experience with Business Intelligence platforms, preferably Microsoft Power BI.
• Experience developing dashboards, performance measures, key performance indicators (KPIs), dashboards, and executive reporting solutions.
• Proficiency working with a personal computer in Windows environment and utilizing word processing (MS Word, Excel, Power Point, and Outlook).
• Ability to:
o Demonstrate strong analytical, problem-solving, communication, and relationship management skills.
o Translate operational business needs into reporting and analytical solutions.
o Communicate actionable insights through reports, dashboards, and data visualizations.
o Prioritize competing requests, manage workloads and effectively allocate resources.
o Establish collaborative working relationships with leaders, stakeholders, and cross-functional teams.
o Use standard office equipment (computer, fax, telephone, copier, etc.).
o Travel to all work locations including outlying branches.
Working Conditions:
This job is eligible for Hybrid Remote and Flexible Work Schedule.
This job is absent of disagreeable working conditions. This job is performed in an office work environment.
This is a Safety and Security Sensitive Position in which a drug impairment constitutes an immediate and direct threat to public health, safety, or security, requiring a high degree of public trust in protecting court records and individual PII (Personally Identifiable Information). The Orange County Clerk of Courts Safety and Security Sensitive Positions requires the employee to perform one or more of the following:
• Work with confidential customer and/or employee information.
• Access our Case Management System "Odyssey" that contains PII (personally identifiable information).
• Access our "Munis System" that contains our banking accounts information, financial information, and PII (personally identifiable information).
• Access to Court Evidence that includes but is not limited to (controlled substances, criminal investigation documents, weapons, and other like items).
• Access to the juvenile facility.
• Handle cash and other forms of payment such as credit cards.
• Set up differed payments for customers.
• Be sworn to "Oath by the Clerk".
• Operate heavy equipment such as a forklift and scissor lift.
• Operate company vehicle.
Physical Requirements:
• Constant: sitting, speaking, hearing, typing, writing, detailed inspection and reading.
• Frequent: standing, walking and repetitive motions.
• Occasional: bending/stooping, pushing, pulling, and lifting (up to 25 pounds).
• Rare: reaching overhead, kneeling, crawling, climbing and driving a company vehicle.
# of Hires Needed
1
Closing Date
