*Note: This position requires presence in our San Jose Data Centers 5 days; shift work
What You'll Do- Ensure new server, storage and network infrastructure is properly racked, labeled, cabled, and configured
- Troubleshoot hardware and software issues in some of the world's most advanced systems
- Document data center layout and network topology in DCIM software
- Work with supply chain & manufacturing teams to ensure timely deployment of systems and project plans for large-scale deployments
- Manage a parts depot inventory and track equipment through the delivery-store-stage-deploy-handoff process in each of our data centers
- Work closely with HW Support team to ensure data center infrastructure-related support tickets are resolved
- Work with RMA team to ensure faulty parts are returned and replacements are ordered
- Follow installation standards and documentation for placement, labeling, and cabling to drive consistency and discoverability across all data centers
You- Are familiar with critical infrastructure systems supporting data centers, such as power distribution, air flow management, environmental monitoring, capacity planning, DCIM software, structured cabling, and cable management
- Are Fluent in English and Spanish
- Are someone who pays attention to detail and has the ability to follow instructions
- Are action-oriented and have a strong willingness to learn
- Are willing to travel for bring up of new data center locations
Nice to Have- Experience with troubleshooting server hardware
- Experience with/or knowledge of network topology
- Familiarity with ticketing systems like JIRA and Zendesk
- Experience with Linux administration
- Experience with working in large-scale distributed data center environments
- Experience with Supermicro & Nvidia hardware
Salary Range InformationThis is a salaried non-exempt role, eligible for overtime. The annual salary range for this position has been set based on market data and other factors. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.
