Data Center Analyst-SeniorAlbuquerque, NMThe
Data Center Analyst - Senior provides senior-level operational, technical, and planning support for the DOI Shared Services Enterprise Data Center and Data Center Operations Center (DOC). This role supports data center operations, facilities management, customer coordination, utilization and performance metrics, DCIM, documentation, environmental controls, and service continuity. The position serves as a liaison between the hosting facility and customers, supports 24x7x365 service availability, and leads project-based work involving data center design, process improvement, infrastructure planning, monitoring, and operational modernization.
Responsibilities- Support design, operation, monitoring, and improvement of ADC infrastructure, facilities, and operational processes.
- Serve as a liaison between the hosting facility, OIT, and internal/external data center customers.
- Lead or support implementation and management of data center utilization, performance, and service availability metrics.
- Monitor and assess power, cooling, HVAC, UPS, fire systems, environmental controls, access controls, and video monitoring systems.
- Support preventative maintenance, break/fix coordination, infrastructure inspections, and contractor/vendor oversight.
- Develop and maintain diagrams, schematics, asset records, rack/location data, inventories, and DCIM records.
- Support policy, process, SOP, reporting, and documentation development in approved OIT formats.
- Support change management, incident management, problem management, and operational coordination activities.
- Assist with decommissioning, property disposition, media handling, stores/spares management, and logistics coordination.
- Proactively identify risks, recurring problems, and improvement opportunities and provide recommendations, analysis, and reporting.
- Support operational reporting including daily, weekly, monthly, quarterly, and annual metrics and status reports.
- Lead and support project-based tasks involving data center design, DCIM, operational modernization, facilities planning, and process improvement.
- Monitor system performance and capacity, ensuring uptime and reliability of all data center operations.
- Perform routine maintenance tasks, including hardware upgrades, firmware updates, and system backups.
- Work with and propose to the Federal Data Center Manager on the design, improvement and implementation of ADC policy, processes, procedures, and SOPs in writing and in the accepted OIT format within an agreed upon timeframe. These shall follow industry standards and best practices for Data Centers and federally applicable mandates and regulations.
- Assists the Federal Data Center Manager with customer relationship management for OIT and its internal/external Data Center customers
- Perform facilities monitoring the physical infrastructure of the data center for items such as power consumption, power outages, HVAC performance, humidity alarms, security cameras, UPS, fire systems, etc. Monitoring will be done via physical inspections and via government supplied monitoring tools, such as Nlyte.
- Monitor data center infrastructure, computer hardware and operating systems performance using support applications
- Coordinate and complete Break/Fix hardware replacement of data center components, including the use of computer aided diagnostics as appropriate
- Maintain inventory of data center infrastructure components, supplies, and will provide transportation of equipment to various storage sites.
- Other duties as assigned.
Qualifications- Bachelor's Degree, or equivalent combination of education and experience.
- 10+ years of related technical experience supporting and designing data centers.
- Ability to obtain Public Trust
Preferred Qualifications:- Experience with DCOI and DCOI initiative activities.
- Experience with data center service design and management.
- Experience with design, implementation, and management of DCIM platforms.
- Experience with photovoltaic or other renewable energy systems.
- Knowledge of NIST SP 800-53 with concentration on physical and environmental controls.
- Experience reviewing contractor or vendor work in data center electrical, facilities, or infrastructure environments.
- Experience supporting project-based data center modernization, service design, or facilities improvement initiatives.
- Relevant data center, facilities, IT operations, or infrastructure certifications are preferred.
- Ability to obtain and maintain required government suitability or clearance, if applicable
Knowledge, Skills and Abilities:- Ability to work with little supervision and proactively identify and respond to issues before service is impacted.
- Experience administering and troubleshooting physical environmental control systems such as access control and video monitoring systems.
- Experience with ITSM practices including change management, problem management, and incident management.
- Excellent technical written, diagramming, and oral communication skills.
- Extensive technical understanding of enterprise hosted services data center operations and management.
- Experience acting as a liaison between a hosting facility and hosting facility customers.
- Extensive experience implementing and managing data center utilization and performance metrics.
- Experience with UPS systems, HVAC systems, power systems, and other physical infrastructure associated with data center operations.
- Experience executing preventative maintenance in data center and communications room environments.
- Experience creating and updating diagrams, schematics, and documentation for data center equipment, assets, and locations.
- High degree of initiative, dependability, and accountability.
- Experience supporting 24x7x365 data center services and responding to service interruptions at any time.
- Knowledge of enterprise data center operations, facilities support, and hosted service environments.
- Knowledge of power, cooling, HVAC, UPS, fire suppression, access control, and environmental monitoring systems.
- Knowledge of DCIM, inventory control, asset tracking, and data center documentation practices.
- Knowledge of ITSM processes, customer coordination, and operational reporting.
- Skill in diagramming, documenting, analyzing, and improving data center operations.
- Skill in proactive issue identification, operational coordination, and vendor/customer communication.
- Ability to lead operational improvement efforts and support large-scale data center activities.
- Ability to communicate effectively with technical staff, vendors, customers, and management.
- Extensive experience in implementing and managing data center utilization and performance metrics.
- Experience with supporting data center services 24/7/365 and responding to service interruptions at any time. Ability to work with little supervision, proactively identify and respond to issues before they impact service.
- Experience with Information Technology Service Management (ITSM) practices including Change Management, Problem Management, and Incident Management.
- Excellent technical written, diagramming, and oral communication skills with the ability to effectively communicate with information technology professionals as well as management.
- Knowledge of NIST Special Publication 800-53 (NIST.SP.800-53, Security and Privacy Controls for Information Systems and Organizations) Standards with a concentration on Physical Environmental Controls.
How you'll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
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Chenega MIOS's culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
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Tips from your Talent Acquisition Team
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Chenega MIOS web site - www.chenegamios.com
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm
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