Job description Job Type: Full-time | Location: Vancouver, BC | Department: Operations | Reporting to: IOC Manager | Work Location Type: #onsite
The
Data Center Analyst II supports the Integrated Operations Control function by providing timely customer and operational analytics that ensure system reliability and high service performance. Through monitoring, incident analysis, and reporting, this role transforms operational data into actionable insights that support customers, improve response effectiveness, and drive continuous improvement in data center operations.
Job requirements- 3-4years experience in an operations support or analyst role, specifically focused on system maintenance and tool management within an IOC/NOC/SOC environment.
- Deep proficiency in maintaining and optimizing IOC tools, including ITSM ticketing systems (e.g., ServiceNow, Jira) and monitoring platforms (e.g., Splunk, Datadog).
- Proven ability to configure and tune alert thresholds, workflows, and automation rules for various infrastructure events (GPU cluster, network, facility).
- Experience withuser access, permissions, and role-based controls across critical operational systems to ensure security and compliance.
- Strong capability in generating operational metrics, incident summaries, and performance reports for executive review.
- Demonstrated skill in managing the RCA documentation workflow, ensuring timeliness, quality, and accurate data retention.
- Hands-on experience creating and updating operational documentation and training materials for IOC staff.
- Technical knowledge of data integrity and compliance requirements for operational records and system logs.
- Proactive approach to identifying tool gaps and workflow inefficiencies to support continuous improvement and automation initiatives.
- Bachelor's degree in technical field or equivalent experience in systems administration or operations support.
This role requires availability for a rotational shift schedule including day, night, and weekend coverage. Candidates must be comfortable working overnight and maintaining productivity during off-peak hours. A shift premium may apply.Job responsibilities - Maintain and optimize IOC tools, including ticketing systems, monitoring platforms, dashboards, and alerting configurations.
- Calculate, validate, and process Service Level Agreement (SLA) credits in accordance with contractual terms
- Manage user access, permissions, and role-based controls across all IOC systems to ensure security and compliance.
- Configure and tune alert thresholds, workflows, and automation rules for GPU cluster, network, and facility events.
- Generate operational metrics, incident summaries, and performance reports for leadership review.
- Create, update, and organize RCA documentation; manage the RCA workflow to ensure timeliness, quality, and compliance with customer expectations.
- Support onboarding and ongoing training of IOC staff by preparing documentation, guides, and tool-related resources.
- Ensure data integrity, accuracy, and retention of compliance across all IOC systems and operational records.
- Assist with continuous improvement initiatives by identifying tool gaps, workflow inefficiencies, and opportunities for better monitoring or automation .
Why Join Us?
- Be part of a mission-critical environment that supports high-performance computing
- Collaborate with industry professionals who are passionate about technology, reliability, and efficiency
- Contribute to a team that values innovation, growth, and technical excellence
Job benefits Compensation & Rewards
- Competitive hourly rate ( $39.50 to $41.50) , finalized based on experience and impact
- RRSP matching program to help you plan for your future
- Relocation assistance and support to get you settled
Wellbeing & Benefits
- Comprehensive extended health and dental coverage to keep you and your family supported
- Paid vacation to recharge, travel, or simply enjoy more life outside of work
Growth & Development
- Professional development to support certifications, continuing education, or role related training
Community & Culture
- Company events and team-building activities
We value diverse perspectives and believe that skills can be developed. If you're passionate about this role, we want to hear from you - whether you meet every criteria or not. Your unique experiences might be exactly what we need!
