OverviewPlease note that this position is contingent upon the successful award of a contract currently under bid.
Summary:
The Data Analytics Lead/Reporting SME is responsible for leading reporting and analytics operations, developing dashboards, and delivering actionable insights to support data-driven decision-making. This role ensures accurate tracking of performance metrics, including inventory accuracy and SLA compliance, while supporting system-of-record data integrity and operational performance across enterprise asset management systems.
Responsibilities
Essential Job Functions:
- Develop and maintain:
- Asset attestation dashboards (ServiceNow-based)
- Analyze and report on ServiceNow workflow and ticket performance, including SLA compliance, timeliness, and process efficiency
- Property Custodian reports (quarterly/semiannual)
- Integrate data across:
- Asset Management System
- ServiceNow
- Enterprise Data Warehouse
- Lead data quality analysis, validation, and remediation activities to ensure system-of-record accuracy and data integrity across enterprise systems
- Track and report KPIs including inventory accuracy, SLA compliance, and data completeness
- Provide leadership and guidance in reporting and analytics activities to ensure consistent, accurate, and actionable outputs
- Collaborate with stakeholders to translate reporting needs into actionable insights
- Support continuous process improvement initiatives and compliance with USPTO asset management policies and federal property accountability standards
Qualifications
Necessary Skills and Knowledge:
- Demonstrate excellent written and verbal communication in interpersonal exchanges
- Highly organized with great attention to detail
Minimum Qualifications:
- 5–8+ years of experience in data analytics and reporting in enterprise environments
- Experience with Tableau, Power BI, or similar platforms
- Experience integrating data across multiple enterprise systems
Preferred Qualifications:
- SQL or advanced analytics tools
- Federal reporting and ServiceNow analytics experience
Pay and BenefitsAt Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.
