4+ years of experience in data analytics, particularly with operations teams.
Advanced SQL skills and familiarity with BI tools like Looker, Tableau, or PowerBI.
Deep expertise in data systems and processes, especially in self-service analytics.
Strong stakeholder management skills with a focus on building effective relationships.
Proactive approach to analytics, treating it as a strategic asset rather than just a support function.
Interest in continuous learning and tackling complex challenges.
Experience in fintech, banking, or finance is a plus.
Responsibilities
Partner semi-embedded with operations and customer support teams to manage complex analytics end-to-end.
Build trusted relationships with operations leadership and cross-functional partners to manage expectations.
Lead high-impact ad hoc analyses to uncover trends and opportunities in operations data.
Create self-service analytics tools, including dashboards and reusable queries, to scale recurring questions.
Proactively apply data analytics methods and guide stakeholders in their usage.
Mentor teammates through feedback and collaboration, balancing rigor with speed.
Own commitments for initiatives with clear communication and documentation of methods and impact.
Benefits
Health, Dental & Vision Plans
401k Matching
Unlimited PTO
Daily lunch (in-office only)
Snacks & Coffee (in-office only)
Commuter benefits (in-office only)
Full Job Description
We're growing the team and hiring a Data Analyst to deepen our partnership with Operations and Customer Support teams. In this role you'll bring a strong analytic point of view to concrete operational problems - shaping measurement and reporting, leading ad hoc investigations, and delivering actionable insights-while helping raise the bar for how we use data to improve member outcomes.
Partner semi-embedded with operations and customer support management teams to own complex analytic work end-to-end: framing questions, defining measurement, and delivering narratives that influence roadmap decisions with a clear point of view grounded in evidence.
Build trusted relationships with operations leadership and relevant cross-functional partners, communicating tradeoffs managing expectations through ambiguity, and ensuring analytics engagement lands at the right moments.
Lead high-impact ad hoc analyses that surface non-obvious opportunities or trends in operations data; proactively follow insights through to recommendations which will directly impact customer outcomes.
Be a force multiplier for the team via creating self-service analytics: contributing dashboards, metric definitions, reusable queries/notebooks, and documentation so recurring questions scale.
Proactively seek out creative ways to apply data analytics methods and tools within the operations space. Guide and educate stakeholders and partners in the usage of these tools to support their decision-making process.
Mentor and uplift teammates through high-quality reviews, feedback, and collaboration while modeling pragmatic prioritization: balancing rigor with speed and escalating when scope or risk requires broader alignment.
Own commitments for your initiatives with predictable communication: clarify scope, document methods/limitations, communicate impact, and reprioritize when new information changes what "most impactful" means.
ABOUT YOU
You have deep expertise in data analytics and a strong understanding of data systems and processes, especially delivery of scalable, repeatable self service analytics.
You have 4+ years of experience data analytics and proven experience working with operations teams to drive meaningful product improvements.
You have advanced SQL skills and experience in a BI tool like Looker (preferred), Tableau, Databricks or PowerBI. Experience with light work in DBT or Airflow is a plus.
You excel at stakeholder management and can build effective relationships across the organization. You self-organize a peer group to gain feedback.
You are focused on making sure that analytics tools are accurate, complete, and timely. Analytics is a strategic asset but also a strategic risk if numbers are wrong.
You are proactively involved with your internal clients in a strategic manner. You are not a ticket taker.
You want to continue to grow and learn. You are excited by hard problems and big challenges.
You are looking forward to an AI-first world and regularly use AI to assist you in your work, but you also understand the trade-offs of using AI and know when to use your brain cells over your tokens.
Experience in fintech, banking, or finance is a plus.
WE OFFER
Health, Dental & Vision Plans
Competitive Pay
401k Matching
Unlimited PTO
Lunch daily (in-office only)
Snacks & Coffee (in-office only)
Commuter benefits (in-office only)
Additional information: Salary range of $120,000 - $160,000 + bonus + benefits. Base pay offered may vary depending on job-related knowledge, skills, and experience.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time.
