2-5 years of data analysis experience with proven business impact
2-5 years of dashboard design experience, preferably in Tableau
Experience building data pipelines in Python and SQL
Background in innovative research within a business context
Ability to collaborate with diverse stakeholders, including executives and field teams
Degree or relevant experience in quantitative fields like Data Science or Business Analytics
Responsibilities
Conduct quantitative research to enhance Field Services operations
Proactively innovate using data and business insights
Partner with teams to create data delivery mechanisms like dashboards
Ensure data quality through automated pipelines in Python and SQL
Perform analyses that yield actionable insights for stakeholders
Manage inbound data requests and prioritize them effectively
Transform complex data into visual insights using tools like Tableau and Excel
Benefits
Experience Bonus for unique personal experiences
Wellness Reimbursement for fitness and wellness activities
Q Mentor Program for career growth and coaching
Full Job Description
Data Analyst, GTM Analytics
Why We Have This Role
The Data Analyst acts as a consultant to both sales and company leadership. You are responsible for providing a wide range of strategic, analytical, and operational support across multiple global regions and sales teams. In this role you will be responsible for solving complex problems and generating data-driven insights that directly impact revenue and solve pain points within the sales ecosystem.
How You'll Find Success
Data-oriented, with experience solving business problems using data tools and methodologies
Innately curious with a drive to solve problems at their core, not just answer surface-level questions and apply band-aid fixes
Able to collaborate with a variety of backgrounds across business and technical functions, both as partners and stakeholders
Focused on results, even if that occasionally requires work outside traditional analyst job responsibilities
Able to learn quickly and take initiative
How You'll Grow
Grow your data analysis, problem solving, and communication skills across while developing expertise in sales and go-to-market operations
Learn how global sales, field services, and marketing teams operate, and improve the data/systems/insights that drive their growth
Design processes and systems based on the insights you help uncover
Things You'll Do
Help the Field Services org operate more effectively by conducting quantitative research in key areas such as retention and churn analytics, product adoption analytics, forecasting, performance management, and territory design
Innovate proactively with your unique mix of data and business knowledge
Democratize insights by partnering with systems, operations, and analytics teams to design and build data delivery mechanisms (dashboards, automated reports, etc.)
Ensure data quality with automated, documented, tested data pipelines built in Python and SQL
Perform quantitative and qualitative analysis that leads to actionable insights, assisting stakeholders throughout the business on special projects and reports.
Handle inbound requests from field teams for data analysis, data requests, and decision making support. Proactively work with internal stakeholders to prioritize needs and/or requests on a weekly basis.
Transform complex data sets into actionable insights using analytical, visualization, and data tools such as Tableau, Excel, Python, R, MySQL, etc. Create queries, views, reports, and easy-to-consume dashboards/visualizations.
Own end-to-end problem solving efforts from the discovery & exploration phase through to implementation.
Own projects from start to finish with high quality and impact, acting as the "subject-matter-expert", and collaborating with stakeholders to ensure the analytics are being used to drive business outcomes
What We're Looking For On Your Resume
2-5 years conducting data analysis and proven track record of those insights driving business impact
2-5 years of designing and building dashboards used by large audiences for extended periods of time (Tableau preferred)
Preferred experience building robust data pipelines in Python and SQL across various data warehousing technologies (Redshift/Snowflake preferred) and system APIs (Salesforce, Qualtrics, Tableau, etc.)
Experience conducting innovative research in a business context
Experience collaborating with systems and operations teams to fully operationalize insights and democratize data
Experience working with a complex set of stakeholders, including executives, go-to-market field teams, and operations teams
Degree or relevant experience with a quantitative or systems focus (e.g. Informations Systems, Computer Science, STEM, Business Analytics, Finance, Data Science
What You Should Know About This Team
GTM Planning & Insights plays a critical role in managing and designing the operating rhythm of our global go-to-market field teams, including territory design, pipeline management, forecasting, customer health, performance management, and customer journey analytics.
The team's work and output scales across hundreds of individuals within the organization.
These efforts directly support and drive over $1B in revenue per year.
Our Team's Favorite Perks and Benefits
Experience Bonus: A unique bonus given to each employee to have an experience they couldn't have otherwise
Wellness Reimbursement: This can be put toward wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and more.
Q Mentor Program: Looking to grow in your career? Get matched with a mentor inside Qualtrics to get meaningful coaching from someone outside your team.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
About Qualtrics
Qualtrics is a software company that provides experience management solutions for businesses and organizations. The company was founded in 2002 by Ryan Smith, Jared Smith, and Stuart Orgill, and has since grown to become one of the leading providers of customer and employee experience software. Qualtrics offers a variety of products and services, including survey software, customer experience management, and employee engagement tools, and has over 12,000 customers worldwide. The company was acquired by SAP in 2018 for $8 billion, making it one of the largest software acquisitions in history.
