Advanced proficiency with M365 (Word, Excel, PowerPoint, SharePoint, Power Apps)
Experience with ServiceNow and Jira
Strong problem-solving and critical-thinking skills
High emotional intelligence and ability to manage multiple projects in a fast-paced environment
Responsibilities
Collect, validate, analyze, and report metrics on enterprise IT data using a custom ServiceNow application
Gather requirements and build data models, collection strategies, and dashboards in ServiceNow
Support data projects for trend analysis and data-driven decisions
Collaborate with internal teams to deliver results
Create and maintain technical documentation and work products
Benefits
Health benefits including medical, prescription, dental, and vision plans
Company paid life insurance and disability coverage
Health Savings Account or Flexible Spending Accounts
401(k) with discretionary company match
Paid time off (PTO) and eleven paid holidays
Parental leave, bereavement leave, and volunteer hours
Full Job Description
Responsibilities
Collect, validate, analyze, and report metrics on enterprise IT data using a custom ServiceNow application
Work with clients and the project team to gather requirements and build data models, collection strategies, and dashboards in ServiceNow
Support data projects that enable trend analysis, continuous process improvement, and data-driven decisions
Collaborate with internal teams to deliver results
Create and maintain clear technical documentation and work products (e.g., SOPs, training guides, status reports, PowerPoint briefs)
Education and Years of Experience
Bachelor's degree required
5 to 10 years of relevant experience
Required Qualifications/Skills:
Requires the following qualifications:
Advanced proficiency with M365 - specifically Word, Excel, PowerPoint, SharePoint and Power Apps
Experience with ServiceNow and Jira
Experience in:
Software Development Life Cycle (SDLC)
Agile/Scrum
Requirements gathering, validation, and testing
Excellent presentation, interpersonal, and writing skills
Ability to translate business requirements into technical solutions and actionable tasks while managing multiple projects in a fast-paced environment
Strong problem-solving and critical-thinking skills
Inquisitive, innovative, "out-of-the-box" thinker and self-starter who takes initiative, confidently investigates and recommends solutions, and actively participates in meetings with team members and clients
High emotional intelligence; takes direction from peers and leaders while confidently, and respectfully, offering alternative solutions and raising concerns
Security Clearance:
Must be eligible to work in the United States, meet eligibility requirements for access to protected information, and pass a government security investigation
Work Location:
Onsite, Washington DC
Benefits Offered:
This position is paid a base salary based on job family, experience and skill level.
Health benefits include medical, prescription, dental, and vision plans.
Company paid Life Insurance coverage, Short-term and Long-term Disability coverage.
Health Savings Account or Flexible spending accounts.
401(k) with discretionary company match.
Paid time off (PTO) program and eleven (11) paid holidays.
Additional time off benefits include parental leave, bereavement leave, volunteer hours.
