As a Field Technical Services Specialist, you will consult with production animal facility owners, managers and veterinarians on Bovine Lab Services (BLS) and bovine diagnostics to promote growth and utilization of IDEXX products, services, and software. Our team partners with the sales team and internal ecosystem to provide the medical and technical support that helps IDEXX grow its presence with production animal customers.
In this role:
+ You develop and manage customer relationships.
+ You manage bovine services, including on-farm workflow management, Herd Management Systems (HMS), integration with Dairy Comp, troubleshooting, and customer sample collection.
+ For BLS, you communicate with the reference lab, track sample shipments, troubleshoot sample issues and StarLIMS problems with the HMS integration, and keep customers informed about shipment delays, lab issues, and sample problems.
+ For OSL, you set up and train customers, and you troubleshoot lab equipment and software issues.
+ You will have an understanding and optimization of dairy farm management workflows and protocols.
+ For the Bovine Onsite Labs (BOL), you will setup ELISA equipment, train customers and troubleshoot lab equipment and software issues.
+ You support Xchek software through demos, installation, training, and troubleshooting.
+ You will attend livestock trade shows and meetings, schedule and attend customer meetings, and run demos and training for both BLS and OSL.
+ You support technical marketing materials, give Marketing insight into dairy and BLS campaigns, create and edit customer technical documents such as SOPs (Standard Operating Procedures) and support potential sales leads.
+ You provide phone backup and manage Salesforce cases as they come in.
+ You work autonomously within established procedures and practices, and you model the IDEXX Purpose & Guiding Principles.
What you need to succeed:
+ You have previous experience in the dairy industry.
+ You have strong and specific technical knowledge of the diagnostics products, software, and services we sell.
+ You bring working knowledge of herd management systems (VAS, BoviSync, MILC, DART, ect...).
+ You have excellent communication and interpersonal skills, and you influence others effectively and appropriately.
+ You're a strong facilitator who resolves conflict through mutual understanding and respect.
+ You bring customer service skills, including discovering and exploring customer needs and maintaining strong customer relationships.
+ You solve practical problems and handle concrete variables in situations where limited standardization exists.
+ You understand the competitive strengths and weaknesses of primary competitors.
+ You show professional maturity, adaptability, and responsiveness to employee, customer, and peer needs.
+ You're a strong problem-solver and decision-maker who works collaboratively with others in a matrix environment.
+ You keep commitments to employees, customers, and the company, with high integrity and honesty.
+ You're goal-oriented, with drive, initiative, and passion for business and team excellence.
+ You organize and prioritize well, and you bring a service-oriented attitude.
+ You're comfortable with travel of about 75%, including 5 days of car travel per week and 6-8 days of overnight travel per month, plus extended hours, weekend hours, and weekday overtime when needed.
+ You live near a major airport.
+ You reside in Wisconsin. Will also consider Minnesota residency.
+ You're proficient in Microsoft PowerPoint, Excel, and Word.
+ You're fluent in English (Spanish speaking skills recommended)
+ You hold a valid driver's license.
What you can expect from us:
+ Competitive base salary: $75,000 - $90,000, negotiable based on experience
+ Opportunity for annual cash bonus
+ Health / Dental / Vision benefits from day one
+ 5% matching 401k
+ On-the-job training and career advancement opportunities
+ A positive and respectful work environment that supports productivity and well-being
+ Work arrangement: field role with about 75% travel, plus home office days beginning by 9:00 a.m.
+ Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
