Job Title: D365 F&O Functional AnalystJob DescriptionThe D365 F&O Functional Analyst is responsible for the day-to-day administration, support, and continuous improvement of the Dynamics 365 Finance & Operations platform. This role manages system security, licensing, upgrades, and overall environment health, while configuring and supporting core business modules such as finance, procurement, inventory, production, and projects. The analyst delivers system enhancements from requirements gathering through implementation, maintains and develops Power BI reports and dashboards, and provides user training, support, and clear communication. Acting as a bridge between business stakeholders and technical teams, this role ensures that platform capabilities align with business needs and supports strong data governance and operational excellence.
Responsibilities- Administer the Dynamics 365 Finance & Operations platform, including managing security, roles, licensing, environments, patching, and release waves.
- Monitor and maintain overall environment health to ensure reliable system performance and availability.
- Configure and support core D365 F&O modules, including finance, procurement, inventory, production, and projects.
- Manage and maintain master data such as parts, bills of materials (BOMs), customers, vendors, and accounting records, as well as data entities.
- Provide functional support to business users, resolving issues and inquiries related to D365 F&O in a timely and professional manner.
- Manage the ticket queue efficiently, prioritize requests, and ensure on-time delivery of solutions that drive user adoption and satisfaction.
- Gather and document business requirements, translate them into functional specifications, and deliver system enhancements from design through implementation.
- Collaborate closely with business stakeholders and technical teams to ensure platform capabilities align with business processes and objectives.
- Develop, maintain, and enhance Power BI reports and dashboards to support data-driven decision-making.
- Support ERP-to-BI data integration and interfaces in collaboration with technical resources, where applicable.
- Provide user training, create documentation, and communicate changes and updates to ensure effective system use and adoption.
- Contribute to data governance practices and help maintain high standards of data quality and operational excellence.
- Work with minimal supervision while managing competing priorities and making sound decisions in a fast-paced environment.
- Collaborate effectively with stakeholders at all levels to support continuous improvement of enterprise applications and related business systems.
Essential Skills- 3+ years of hands-on experience with D365 Finance & Operations as a functional analyst, administrator, or support lead, or at least 2+ years with strong prior ERP experience.
- Proven experience with platform administration, including security, role management, licensing, environment management, patching, and release waves.
- Strong background in functional configuration and support across core D365 F&O modules such as finance, procurement, inventory, production, and projects.
- Experience managing and maintaining master data, including parts, bills of materials (BOMs), customers, vendors, accounting records, and data entities.
- Demonstrated ability to manage ticket queues efficiently and deliver solutions on time that encourage and sustain user adoption.
- Basic to intermediate proficiency with Power BI reporting and dashboard development.
- Experience working with ERP systems and familiarity with manufacturing and engineer-to-order (ETO) environments.
- Ability to collaborate effectively with stakeholders at all levels of the organization.
- High attention to detail and a commitment to accuracy in configuration, data management, and documentation.
- Ability to manage competing priorities, make sound decisions, and work with minimal supervision.
Additional Skills & Qualifications- background in manufacturing or engineer-to-order (ETO) industries.
- Exposure to X++ or similar programming languages sufficient to collaborate effectively with developers.
- Experience with data integration and interfaces, particularly between ERP systems and business intelligence platforms.
- Familiarity with structured quality assurance protocols such as CM2, ISO 9001, or similar frameworks.
- Experience with Excel add-ins and VBA to support data analysis and reporting.
- Hands-on experience with Power Automate for workflow automation and process optimization.
Work EnvironmentThis role is part of an Enterprise Applications team of approximately five people, including one other D365 F&O-focused developer. The broader team supports collaboration platforms, CRM, AI, data, reporting, and related business systems, offering exposure to a diverse technology landscape and cross-functional collaboration. The position is full-time at 40 hours per week, with flexible start and end times and core working hours between 10:00 AM and 3:00 PM Pacific. The office is planned to relocate to the Mount Pleasant area in summer 2027. Team members gain exposure to large-scale, high-impact projects within a stable, growth-oriented organization that operates globally and continues to innovate and shape the future of the attractions industry. Benefits include a retirement savings program with a company match after one year of employment, extended health and dental benefits upon conversion to permanent status, and eligibility for a discretionary bonus program.
Job Type & LocationThis is a Contract to Hire position based out of Richmond, BC.
Pay and BenefitsThe pay range for this position is $100000.00 - $120000.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Workplace TypeThis is a fully onsite position in Richmond,BC.
