Job description
We are looking for a CyberArk L2 Expert to reinforce its CyberArk team. The assignment will primarily focus on day-to-day CyberArk operations, production support and service continuity.
The Expert will join an established environment and work closely with infrastructure, security and application teams to maintain platform stability and resolve operational issues.
Responsibilities
- Provide Level 2 operational support for the CyberArk platform.
- Handle CyberArk incidents, service requests and standard operational activities.
- Investigate and troubleshoot platform-related issues.
- Support the day-to-day administration and maintenance of the CyberArk environment.
- Monitor platform stability and contribute to service continuity.
- Participate in change and production activities.
- Escalate complex technical issues to Level 3 or relevant technical teams when required.
- Maintain operational procedures and technical documentation.
- Collaborate with infrastructure, security and application stakeholders.
- Contribute to the continuous improvement of CyberArk operational processes.
Required Skills & Experience
- Solid hands-on experience with CyberArk Privileged Access Management.
- Experience supporting CyberArk environments in production.
- Good understanding of the main CyberArk components and their interactions.
- Experience with incident investigation, troubleshooting and operational support.
- Understanding of privileged-access-management concepts and security principles.
- Ability to work autonomously within a critical production environment.
Nice to Have
- CyberArk certification.
- Experience within banking or another highly regulated environment.
- Exposure to large and complex CyberArk infrastructures.
- Knowledge of network and Windows infrastructure environments.
- Knowledge of CyberArk PSM or CyberArk Conjur.
Only candidates who are legally authorized to work for any employer in Canada will be considered.
Wepoint Benefits
- Minimum of 3 weeks of vacation starting from the first year;
- Comprehensive group insurance with a generous employer contribution;
- Employer contribution to a group RRSP;
- Full remote work flexibility: Hybrid, Remote, or On-site;
- A warm, bright, and welcoming office offering fresh fruit, coffee, beverages, occasional meals, etc.;
- Annual IT equipment budget;
- A balanced work environment with flexible working hours;
- Career development: training and certifications, online or in-person learning, Wepoint Academy, etc.;
- An international community of experts ready to share their knowledge;
- A company culture focused on individuals’ needs and their belonging to a strong community.
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Permis CNESST : AP-2504754, AP-2504755, AR-2504756
