Work you'll do

As a Managed Services Engineer III on the Cyber Operate Offering team, you will be responsible for...

• Act as main interface point between Service Delivery Managers (SDMs), Cyber Managed Services Engineering, Threat Hunting teams and SOC analysts
• Act as escalation point for all advanced security escalations from L2 analysts
• Perform in-depth analysis and triage of threat activity across host and network layers traffic and protocol analysis to identify infection vectors, scope of compromise, and impact.
• Review threat intelligence and open-source information to maintain awareness of new patterns, activity, and tactics associated with advanced threat actors, and incorporate this into ongoing hunt activity.
• Analyze network and endpoint data in both structured and unstructured methods using the SIEM and specialized tooling; remain tool-agnostic concepts and methods are key, the tool is only a means.
• Interface with Threat Intelligence to raise questions, share escalations, and mine reporting for actionable threat behaviors.
• Analyze malware (executables, scripts, documents) to determine indicators of compromise, and create signatures for future detection of similar samples
• Provide guidance on process and procedures specific to client's environment
• Responsible for meeting SLA requirements
• Ensure quality standards are being met by doing ticket audits and reviewing and completing shift turnover logs
• Conduct continuous improvement and on the job training (OJT)
• Coordinates with Service Delivery Managers to enforce specific client requests and provide monitoring updates
• Coordinate with clients to process and complete continuous improvement activities
• Monitor and provide feedback/guidance on incident tickets on trends, patterns and anomalies
• Act as the Point of escalation for operations/security issues
• Attend client meetings, as and when needed, to assist SDMs with dissemination of security and event information
• Ensure SOC metrics are met
• Review reports and deliverables before they leave the SOC
• Manage security event investigations, partnering with other departments as needed
• Maintain individual certifications and learning requirements

A successful candidate would possess these skills:

• Proven ability to lead and coordinate a team of analysts across shifts
• Strong client-facing communication skills, including delivering findings and updates to SDMs and clients
• Ability to make sound, timely decisions during high-severity or ambiguous incidents
• Ability to manage competing priorities across ticket queues, escalations, and personnel needs
• Strong coaching and mentoring skills to develop L1 and L2 Analysts
• Ability to build and sustain professional relationships across client and internal stakeholder groups
• Meticulous attention to quality, demonstrated through ticket audits and QA reviews
• Ability to lead process-improvement initiatives and own runbook/playbook governance
• Ability to remain composed and provide clear direction during critical incidents

The team

Our Cyber Operate Offering operates clients' critical cyber assets as a fully managed service or working in partnership with clients. Provides talent, leading technologies, and processes to operate client cyber capabilities, including the identity lifecycle, security operations, threat intelligence, application security business transformation, and continuous compliance

Qualifications

Required:

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• 4+ years of experience in cybersecurity or security operations
• Able to work shifts on a rotating basis for 24/7 support of clients
• Experience in security technologies such as: Security information and event management (SIEM), IDS/IPS, Data Loss Prevention (DLP), Proxy, Web Application Firewall (WAF), Endpoint detection and response (EDR), Anti-Virus, Sandboxing, network- and host- based firewalls, Threat Intelligence, Penetration Testing, etc.
• Extensive knowledge of Advanced Persistent Threats (APT) tactics, technics and procedures
• Understanding of possible attack activities such as network probing/ scanning, DDOS, malicious code activity, etc.
• A deep understanding of the Cyber Kill Chain and MITRE tactics and technically detailed knowledge of basic attack techniques such as buffer overflows, SQL injections, XSS, common vulnerabilities, and memory allocation basics
• Possess technically detailed knowledge of important threat campaigns and perform hunt activities as directed by Hunt Lead, or Service Lead
• Understanding of networking protocols such as TCP/IP, DNS, HTTP
• Extensive knowledge in system security architecture and security solutions
• Certified Information Systems Security Professional (CISSP), Certification in Certified Intrusion Analyst (GIAC), Continuous Monitoring (GMON), Certified Ethical Hacker (CEH) or equivalent
• Programming experience in one or more languages
• Ability to work 50% of their time from a Deloitte office
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred:

• Experience in a client-facing delivery role
• Experience in Detection Engineering or Vulnerability Management

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $105,400 to $207,800.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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