Job details
Domain
Programs / Customer Relations
Job field / Job profile
Customer services and support - Customer support & services management (CSSM)
Job title
Customer Support & Sales Manager (Onsite)
Employment type
Permanent
Professional category
Professional, Engineer & Manager
Part time / Full time
Full-time
Job description
To support this ambition, we are looking for a Customer Support & Sales Manager to join our regional team.
In this highly visible and customer-facing role, you will act as a key partner to our customers and the voice of the customer within Safran. You will combine customer relationship management, business development and operational coordination, while acting as the onsite Safran representative for a major airline customer.
Your key responsibilities
Build strong customer partnerships
- Serve as the main point of contact for customers within your assigned territory, developing trusted and long-term relationships.
- Act as Safran's onsite representative for a major airline customer, supporting day-to-day operations and ensuring customer requirements are understood and met.
- Develop a deep understanding of customers' organizations, priorities, fleets and key stakeholders.
- Maintain regular communication and customer visits to strengthen engagement and anticipate future needs.
- Act as the voice of the customer within Safran, monitor satisfaction and lead recovery plans when required.
Drive business growth
- Manage customer support and sales activities across your territory, with a strong focus on MRO, spares and maintenance contracts.
- Identify new business opportunities and develop the customer base to drive revenue and market share growth.
- Contribute to annual sales budgets and forecasts while actively promoting Safran's MRO capabilities.
- Monitor fleet evolution and market trends to identify opportunities for upgrades, spares and services.
- Prepare Initial Provisioning recommendations and secure related sales opportunities.
- Provide customer and market insights to help identify new products, services and commercial opportunities.
Lead commercial activities
- Prepare, negotiate and follow up commercial proposals and contracts through to deal closure.
- Coordinate with internal stakeholders to build competitive and relevant customer solutions.
- Manage sales reporting and support overdue-payment follow-up.
Deliver an outstanding customer experience
- Coordinate cross-functional teams to ensure timely issue resolution and alignment with customer expectations.
- Support technical discussions with customers and connect them with the right Safran experts.
- Manage customer visits and satisfaction reporting.
- Contribute to continuous improvement initiatives at CSSM, customer and site level.
The role also requires regular and predictable attendance and may include additional responsibilities in support of the team's objectives.
Candidate skills & requirements
- Bachelor's Degree in Relevant area (Business/Engineering/Sales & Marketing) from an accredited institution and 5 years related experience
- In lieu of a degree, a minimum of 8 years' experience in Customer and/or Sales or similar industry.
- Aerospace and Airline industry experience
- Experience in OE or MRO and aftermarket activities
- Ability to travel for domestic and overseas business (50%+)
Annual salary
$107,000 - $151,000
Job location
Job location
North America, United States, Georgia, Atlanta
City (-ies)
Atlanta, GA
Applicant criteria
Minimum education level achieved
Bachelor's Degree
Minimum experience level required
More than 8 years
ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency
No
