Customer Support Engineer
California
TRUMPF is looking for a Customer Support Engineer in California to help customers get the most from our sheet metal processing and laser technology solutions. In this role, you will combine technical know-how, hands-on service, and customer communication to support machine performance, troubleshoot issues, and deliver a great service experience.
What you will do
- Support customers on-site and remotely with troubleshooting, repairs, and machine performance questions.
- Act as a trusted technical resource for TRUMPF machines, capabilities, and operating best practices.
- Use remote diagnostics and support tools to resolve issues efficiently and keep customers informed.
- Work with applications, engineering, production, and other internal teams to solve technical problems.
- Provide customer training on machine operation and basic repair tasks.
- Document service work clearly and accurately, including mission reports, expense reports, and safety records.
- Manage assigned tools, equipment, vehicle, and parts inventory responsibly.
- Travel as needed to support customers, including overnight and occasional weekend trips.
What you bring
- Associate degree, technical school degree, or an equivalent combination of education and experience.
- Experience in a manufacturing, sheet metal, or technical service environment is preferred.
- Working knowledge of electronics, wiring, mechanics, hydraulics, software, or CNC equipment is helpful.
- Comfort using Microsoft Office, especially Excel and PowerPoint, along with drafting or modeling software.
- Strong communication skills and a customer-focused mindset.
- Ability to organize your schedule, manage multiple priorities, and work independently.
- A valid driver’s license with a clean driving record.
- Willingness to lift up to 70 pounds and operate forklifts or overhead cranes when needed.
Why TRUMPF
- Work with advanced technology that supports customers across manufacturing industries.
- Build your skills through factory training, technical resources, and collaboration with experienced teams.
- Join a company known for innovation, quality, and long-term customer partnerships.
Ready to apply?
If you enjoy solving technical challenges, helping customers, and working with advanced equipment, we would love to hear from you.
Pay Range: $34.41 to $57.56
