About the roleIn this role, you will lead identification, prioritization, and execution of value-added projects and continuous improvement initiatives that contribute to business growth, operational excellence, customer satisfaction, and cost optimization. You will utilize data analytics, project management disciplines, and cross-functional collaboration to ensure successful implementation and measurable results. You will lead as a culture and people champion supporting a high performing and highly engaged team.
This role is not currently sponsoring visas or considering international movement at this time!Your responsibilities- Lead and develop the Customer Logistics Team to deliver exceptional customer service through complete orders, on-time delivery, accurate transactions, and damage-free shipments while fostering team capability and service excellence.
- Partner cross-functionally with Sales, Planning, Manufacturing, Distribution Centers, and Customers to execute sales and promotional plans, improve communication, and drive customer satisfaction.
- Drive continuous improvement initiatives by identifying value-added opportunities, implementing operational enhancements, and leveraging Lean, Six Sigma, root cause analysis, and process mapping methodologies.
- Manage strategic projects and organizational change efforts, prioritizing multiple initiatives, engaging stakeholders, and ensuring successful execution of business objectives.
- Analyze complex supply chain and customer data to identify trends, develop actionable recommendations, improve workflow efficiency, and support informed decision-making by senior leadership.
The experience we're looking for- Bachelor's degree in Supply Chain Management, Business Management, or a related field, with 5-7 years of experience in customer service, logistics, forecasting, or supply chain operations.
- Proven leadership experience, including managing direct reports, developing talent, and leading high-performing teams.
- Strong retail and customer supply chain expertise, preferably supporting Walmart or other large retailers within a fast-moving consumer goods (FMCG) environment.
- Advanced analytical and problem-solving skills, with the ability to interpret data, identify trends, and drive effective business decisions.
- Excellent communication and technology skills, including strong written, verbal, and presentation capabilities, along with proficiency in systems and tools such as Retail Link.
The skills for successSupply Chain Management, Business Partnership, Collaboration and partnership building, Relationship Management, Business accumen, Productivity management, Improve business processes, Advanced Analytics, Data Analytics, Supply Chain Planning, Logistics Management.
What we offerWith inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
US salary rangesUSD $109,000.00 - $163,000.00
US pay transparencyThe base salary range for this role will vary based on experience in job and industry, training and education, skills relevant to the position, and other factors permitted by law. In addition to the base salary, the position is eligible for an annual discretionary bonus, which is subject to change each year.Reckitt offers eligible employees competitive benefits including medical, prescription, dental, vision, and life and disability insurance; paid time off for vacation, sick and Company recognized holidays; a 401(k) plan; 16-week paid parental leave or 26 weeks for the birthing parent; adoption and fertility support; tuition reimbursement; discounts; and much more. Our compensation and benefits packages aim to give our talent the reward, protection, and peace of mind they deserve.
