Your role at Clorox:The Customer Supply Chain Manager acts as the primary liaison between Clorox's Export customers, the sales organization, and the Center for Logistics. In this role, the manager is responsible for developing a deep understanding of customer requirements and ensuring those expectations are consistently fulfilled. They play a pivotal role in coordinating and executing supply chain activities by partnering closely with Regional Sales and Supply Chain teams to align on order-management inputs, track promotional performance, and address any supply-chain-related challenges. This position will also oversee the Club International business.
In this role, you will:Partners with Supply Chain and Sales to facilitate the export order to cash process ensuring timely supply of goods from U.S. manufacturing plant(s) and regional distribution centers to AMEA and LATAM:
- Responsibilities include knowledge of SAP and exporting requirements (Incoterms, Export documentation, Certificate of Analysis etc.
- Partnering with US Export Sr. Planner to ensure product availability.
- Partnering with US Export Project Managers and business to execute product transitions, new customer set up, pricing actions and other improvements.
- Serving as escalation point for recurring supply chain concerns.
- Responsible to partner with Sales and International stakeholders to improve customer service processes and metrics
- Responsible for monitoring orders status, identifying, analyzing and removing barriers to fulfill customer service requirements, supported by analytics and tools design to drive effectiveness
- Use of analytic tools to drive process improvement based in data, trends, root cause and strategic collaboration with stakeholders and customers
Accountable for ensuring compliance with Domestic, International, and Company requirements.
- Maintains knowledge of domestic and international regulations as it relates to Hazardous shipments and ensures adherence to regulations for domestic and international transportation.
- Provides guidance to Sales Order team on Customer Supply Chain inquiries and partner with US Import & Export Ops team members to ensure export documentation complies with all U.S. and international government regulations.
- Partner with Global Trade Compliance (GTC) and US Export Foreign Trade Operations (FTO) for any regulatory documentation and adherence
- Knowledge of Clorox International Company and order to cash processes, Customer policies, price procedures and ensuring compliance with customer portfolio
Responsible for continuous improvement of export supply chain processes, aligning with international rules and regulations.
- Partners with IBP and US Export Sr. Planner to support product allocation and sourcing for exports based on inventory policies and fulfillment requirements.
- Partner with key Supply Chain functions to develop strategies to improve supply chain processes, costs for Clorox and the customer.
- Responsible for identifying and implementing process improvements in Customer Ops processes.
- Monitor supply chain performance for export customer(s); conduct regular internal and external review meetings; develop action plans as appropriate by managing customer expectations in accordance with Clorox Operating Principles
What we look for:- BS/BA Degree from an accredited institution (or equivalent experience)
- 6+ years of experience in supply chain management, supply/demand planning, logistics/transportation management or customer service
- 6+ years' experience with desktop & ERP applications
- Bilingual in English and Spanish is a must; candidates must be able to communicate confidently in both everyday conversations and professional business environments.
- Working knowledge of Microsoft Office Suite, SAP, EDI and order to Cash processes.
- Ability to think strategically and develop plans for driving supply chain efficiencies.
- Experience using Microsoft Office (Excel, PowerPoint, Power BI, Power Query)
- Formal presentation skills
- Ability to foster and maintain internal and external relationships.
- Ability to influence and collaborate with cross-functional teams.
- Strong planning, organization skills listening, verbal and written communication skills.
- Ability to work independently, proactively, creatively, and efficiently with minimal direction in an unstructured environment
- Experience in identifying, initiating, and driving improvements to processes and work
- Adapting approach and demeanor in real time to match the shifting demands of different situations, able to to move from tactical/operational to strategic work
- Broad understanding of end-to-end supply chain and ability to manage
- Demonstrated ability to remain effective under pressure while managing complex, rapidly changing situations and multiple competing priorities.
- Must be comfortable working across global regions and time zones, with the ability to accommodate schedules outside traditional business hours to support international operations and stakeholders.
Workplace type:Hybrid - 3 days in the office, 2 days WFH
[U.S.]Additional Information:At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more.
We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start at Clorox in the first half of the applicable range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience and location. The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area.
-Zone A: $109,400 - $210,000
-Zone B: $100,300 - $192,500
-Zone C: $91,200 - $175,000
All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process.
This job is also eligible for participation in Clorox's incentive plans, subject to the terms of the applicable plan documents and policies.
