About the roleThe Customer Supply Chain Director leads the end-to-end customer-facing supply chain organization and serves as a strategic partner to Commercial, Supply Chain, and key customers. This role is accountable for customer service performance, replenishment, inventory optimization, and customer collaboration to deliver exceptional service while balancing cost, growth, and operational efficiency.
This role is a key business leadership position that bridges customer and business priorities with supply chain strategy and capability development. By championing continuous improvement and transformation, the role strengthens organizational effectiveness and delivers a competitive advantage through customer-centric service excellence.
This role is not currently sponsoring visas or considering international movement at this time!Your responsibilities- Serve as the strategic supply chain leader for key customers, building executive relationships, leading joint planning, and aligning customer needs with commercial and operational priorities.
- Own end-to-end customer supply chain performance, driving improvements in OTIF, fill rates, inventory health, customer satisfaction, and overall business results while reducing service failures and value leakage.
- Partner across Sales, Demand Planning, Supply Planning, Logistics, and Finance to align customer requirements with enterprise capabilities and influence planning and supply chain decisions.
- Lead the evolution of the customer supply chain operating model through process simplification, standardization, automation, and transformational initiatives that improve agility and effectiveness.
- Leverage analytics, dashboards, and digital tools to improve visibility, enable data-driven decision making, identify risks and opportunities, and enhance operational performance.
- Develop and lead a high-performing customer supply chain organization by fostering accountability, collaboration, continuous improvement, talent development, and effective change leadership.
The experience we're looking for- Bachelor's degree in Supply Chain, Business, Engineering, or related field; MBA preferred.
- 15+ years of progressive supply chain, customer operations, logistics, or customer service experience.
- 10+ years of leadership experience managing and developing teams.
- Experience in CPG, OTC, Consumer Products, or Retail environments.
- Strong understanding of customer replenishment, order-to-cash, forecasting, inventory management, and S&OP/IBP processes.
- Experience with ERP systems (SAP preferred), retailer data platforms, and analytics tools such as Power BI.
- Proven ability to influence senior stakeholders and drive cross-functional alignment.
The skills for success- Customer-Centric Leadership
- Strategic Thinking
- Supply Chain Expertise
- Financial & Business Acumen
- Analytics & Data-Driven Decision Making
- Cross-Functional Collaboration
- Change Leadership
- Executive Communication & Influence
- Team Development
- Continuous Improvement Mindset
What we offerWith inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
US salary rangesUSD $186,000.00 - $278,000.00
US pay transparencyThe base salary range for this role will vary based on experience in job and industry, training and education, skills relevant to the position, and other factors permitted by law. In addition to the base salary, the position is eligible for an annual discretionary bonus, which is subject to change each year.Reckitt offers eligible employees competitive benefits including medical, prescription, dental, vision, and life and disability insurance; paid time off for vacation, sick and Company recognized holidays; a 401(k) plan; 16-week paid parental leave or 26 weeks for the birthing parent; adoption and fertility support; tuition reimbursement; discounts; and much more. Our compensation and benefits packages aim to give our talent the reward, protection, and peace of mind they deserve.
