Experience in cloud computing, telecommunications, or related industries
Proven track record in customer success programs and customer retention
Analytical skills to assess customer data and usage trends
Strong interpersonal and communication skills
Effective problem-solving and critical-thinking abilities
Responsibilities
Serve as the primary regional contact for strategic customers
Partner with customers and internal teams to deliver services and projects
Act as an advocate for customers by resolving challenges and issues
Facilitate communication between local teams and global organization
Monitor customer satisfaction and identify service improvement opportunities
Collaborate with global teams for customer growth and retention
Benefits
Nurturing work environment focused on customer relationships
Opportunity to manage high-profile accounts
Exposure to a variety of projects enhancing customer experience
Cross-functional teamwork fostering professional growth
Involvement in strategic decision-making processes
Full Job Description
We are looking for a Customer Success Partner to join our team! The Customer Success Partner will act as a key partner to Zenlayer's high profile accounts, maintaining and nurturing relationships while facilitating and delivering projects that will maximize the customer experience. Our ideal candidate has experience in the cloud computing industry and possesses strong communication skills and more. Let us know if you're the one!
Duties & Responsibilities:
Serve as the primary regional point of contact for strategic customers, building trusted relationships with key stakeholders and ensuring a positive customer experience.
Partner closely with customers and internal teams to support the successful delivery of services, projects, and ongoing operational initiatives.
Act as a customer advocate by proactively identifying challenges, coordinating resources, and driving timely resolution of issues and escalations.
Facilitate effective communication and alignment between customers' local teams, customer headquarters, and our global organization.
Monitor customer satisfaction, gather feedback, and identify opportunities to improve service quality, operational effectiveness, and overall customer success.
Collaborate with global account teams to support long-term customer growth, retention, and strategic partnership objectives.
Required Qualifications:
Experience in cloud computing, telecommunications, or related industries
Experience in managing customer success programs, customer retention, and upselling strategies. Ability to analyze customer data and usage trends to identify areas of improvement.
Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally.
Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach.
About Zenlayer
Zenlayer is a global software-defined network and services provider. It offers on-demand edge cloud services, including bare metal cloud, SD-WAN, CDN, and cloud networking to enterprises. Zenlayer's platform enables businesses to deploy applications closer to their customers and partners within minutes. The company has a presence in over 180 data centers worldwide and serves customers across various industries, including gaming, e-commerce, and finance.
