3-5 years in Customer Success, Technical Account Management, or Operations.
Experience with FinOps or cloud infrastructure (AWS, GCP, Azure).
Data-driven with proficiency in metrics and financial modeling.
Strong communication skills to convey technical value in business terms.
Located in New York City for hybrid collaboration.
Startup experience in fast-paced environments.
Responsibilities
Own customer relationships post-sale, focusing on onboarding and engagement.
Collaborate to analyze spending and identify savings opportunities.
Build and maintain dashboards to showcase customer impact and ROI.
Partner with Engineering to provide feedback and enhance user experience.
Develop repeatable playbooks for account management and renewals.
Act as a trusted advisor to engineering and finance leaders on cloud spending.
Benefits
Hybrid work setup in New York City.
Opportunity to work closely with cross-functional teams.
Engagement in a fast-growing startup environment.
Chance to shape customer success processes from the ground up.
Full Job Description
About the role
We're hiring a Customer Success Manager to join our growing team in New York. You'll be the primary point of contact for customers: helping them get onboarded, understand their cost data, and see continuous value through automation and insights.
You'll report to our VP of Sales and work closely with our Engineering and GTM teams to translate technical savings into business impact, ensuring our customers not only save money, but scale smarter.
What you'll do
Own customer relationships post-sale: onboarding, adoption, and ongoing engagement.
Collaborate with our team to analyze spend, surface savings opportunities, and communicate results clearly.
Build and maintain dashboards and reports that highlight customer impact and ROI.
Partner with Eng. to share feedback, shape features, and improve the user experience.
Develop repeatable playbooks for account management and renewal processes as we scale.
Become a trusted advisor to engineering and finance leaders managing cloud spend.
What We're Looking For
3-5 years of experience in Customer Success, Technical Account Management, or Operations.
Experience with FinOps or cloud infrastructure (AWS, GCP, or Azure).
Data-driven and comfortable working with metrics, dashboards, and financial modeling.
Excellent communicator who can translate technical value into clear business outcomes.
Based in New York City (hybrid) with ability to collaborate in-office with our team.
Startup experience: comfortable building structure in fast-moving environments.
Nice to Have
Experience supporting customers in cloud, DevOps, FinOps, or infrastructure-heavy environments.
Familiarity with AWS, GCP, and Azure cost structures, billing models, and optimization levers (RI/Saving Plans, commitments, rightsizing, anomaly detection).
Ability to translate data into insights using tools like Looker, Tableau, Metabase, or BigQuery.
Background working with modern SaaS tools (e.g., Notion, Linear, HubSpot, Snowflake, dbt, Jira).
Prior experience at a fast-growing startup where you built or operationalized CS processes from 01.
A passion for making complex technical concepts simple and accessible.
Comfort working closely with engineers, FinOps practitioners, and product managers.
Strong storytelling skills-turning dashboards, data, and outcomes into crisp narratives for customers.
Interest in cloud economics, cost efficiency, and helping companies scale more intelligently.
Work Setup
Hybrid role based in New York City, with an office in Dumbo, Brooklyn.
