Full Job Description
Description:
Do you enjoy working for a growing company who partners with Fortune 500 customers to ensure their success? What if you could join a team that's experiencing double digit growth by making a difference for our customers who rely on innovative fuel management software solution products? We are looking for a Customer Success Manager who understands the value of nurturing customer relationships.
WHAT YOU WILL DO:
• Serve as the strategic advisor to executive customer stakeholders, aligning Invenco by GVR solutions with customers' long-term business objectives, digital transformation initiatives, and operational priorities.
• Develop and execute customer success plans for assigned strategic accounts, identifying risks, opportunities, and measurable outcomes to drive retention, expansion, and customer advocacy.
• Build and maintain strong relationships with key customer stakeholders, serving as the primary point of contact across all Invenco by GVR solutions and ensuring customers realize the full value of their investments.
• Lead strategic business reviews and executive-level customer meetings, providing account insights, performance updates, and recommendations while keeping internal stakeholders informed of account health and priorities.
• Act as the escalation point for assigned accounts, proactively managing complex customer situations and coordinating cross-functional teams to drive timely resolution and customer satisfaction.
• Influence business priorities by representing customer needs and partnering with Product, Engineering, Commercial, Support, and Operations teams to improve products, services, and customer outcomes.
• Provide structured Voice of Customer (VoC) feedback, trend analysis, and business insights to Product Management to support product enhancements, innovation, and roadmap planning.
• Analyze customer operational and business data to provide recommendations that improve performance, optimize solution utilization, and support fuel management and environmental operations objectives.
• Ensure customers achieve their desired business outcomes and recognize the value delivered by Invenco by GVR solutions through ongoing adoption, engagement, and success planning.
• Identify and drive growth opportunities within assigned accounts, including expansion, cross-sell, and upsell initiatives that align with customer objectives.
• Provide leadership within the Customer Success organization by sharing best practices, mentoring team members, and contributing to continuous process improvement initiatives.
• Up to 20% travel
Qualifications:
ABOUT YOUR EXPERIENCE
• 5+ years demonstrated experience working with a software company in a customer success manager, account management, marketing or technology role required
• 5+ year's experience support enterprise / Tier 1 customers
• Forecourt/Dispenser Remote Management, Compliance Management, and Point-of-Sale technology experience preferred.
• It's a plus if you have you worked with in a SaaS environment with CRM tools
• A bachelor's degree is preferred, but not required.
• A Master's degree is preferred, but not required.
The base compensation range for this position is $79,300 to $95,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.
Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 13 paid holidays (including 3 floating holidays), and paid sick leave.*
