The RoleAs a
Customer Success Manager at Unthread, you'll be shaping
how customers built their workflows, onboard their teams, and start saving time with Unthread.Here's what you'll do:
- Serve as the primary point of contact for customers, ensuring a seamless onboarding and continued engagement.
- Develop deep product expertise to educate and empower customers in using our AI technology effectively.
- Proactively identify customer pain points and collaborate with product and engineering teams to drive solutions.
- Build strong relationships with key stakeholders, ensuring high retention and satisfaction rates.
- Monitor customer health metrics and implement strategies to enhance adoption and minimize churn.
- Advocate for customers internally, providing insights to influence feature development and improvements.
- Lead customer training sessions, webinars, and knowledge-sharing initiatives.
- Work closely with sales to identify upsell and expansion opportunities.
What You BringWe're looking for someone who thrives on solving
real-world challenges and taking ownership of complex problems. You'll do well here if:
- 4+ years of experience in a Customer Success, Account Management, or related role, ideally within a SaaS or AI-driven company.
- Strong problem-solving skills and ability to translate technical concepts into customer-friendly solutions.
- Excellent communication and relationship-building skills, with a customer-first mindset.
- Passion for AI, startups, and technology-driven innovation.
- Ability to thrive in a fast-paced, dynamic startup environment and wear multiple hats.
- Humility and hustle
Bonus Points:- Experience working with AI tools
- Basic understanding of SQL or TypeScript (even if using AI-written code!)
Work SetupWe operate in a
hybrid environment that fosters both collaboration and flexibility. We gather in-office during the week with
Fridays remote, plus flexibility when needed. Our focus is delivering an outstanding product, no matter where you are.
Perks & Benefits- Competitive salary plus meaningful equity-you'll have a genuine stake in what we're building.
- Generous PTO and flexibility-we prioritize outcomes over the number of hours worked.
- Health, dental, and vision coverage-we take care of you and your loved ones.
- A chance to shape the future of support, in an industry that's long overdue for disruption.
