3+ years in Customer Success, Account Management, or a related customer-facing role
1+ years managing or leading a customer-facing team
Experience in order and complaint management
Proficiency in CRM, ERP (SAP), and Microsoft Office 365
High School Diploma or equivalent required; Associate/Bachelor's degree preferred
Strong communication skills, both written and verbal
Ability to thrive in dynamic environments with changing priorities
Responsibilities
Lead and develop a high-performing team of Customer Success Partners
Oversee strategic customer accounts to ensure retention and satisfaction
Serve as an escalation point for complex customer issues
Develop proactive engagement strategies using customer data
Collaborate with Sales, Supply Chain, and Marketing for seamless customer experiences
Track and analyze key KPIs related to customer satisfaction and retention
Champion process enhancements to simplify the customer journey
Benefits
Flexible work schedule with remote options on Fridays
Opportunities for career development and mentoring
Collaborative and customer-centric work culture
Engagement in organizational change initiatives
Commitment to safety standards and company values
Full Job Description
What will you do as a Customer Success Manager at Sealed Air?
At Sealed Air, we are in business to protect, to solve critical packaging challenges, and to make our world better than we found it. The Customer Success Manager plays a key leadership role in delivering that mission - driving customer satisfaction, retention, and growth within our Protective Packaging business.
This position leads a team of Customer Success Partners responsible for ensuring exceptional customer experiences, proactive engagement, and operational excellence. You will develop your team, foster cross-functional collaboration, and champion a customer-first mindset that drives long-term success for both our customers and Sealed Air. This position is located at our Charlotte, NC office and is expected to be in office Monday - Thursday with flexibility to be remote Friday.
Why do we need you?
Team Leadership & Development
Lead, coach, and develop a high-performing team of Customer Success Partners.
Foster a collaborative, customer-centric, and results-oriented culture.
Provide continuous feedback, mentoring, and career development support.
Customer Success & Relationship Management
Oversee strategic customer accounts, ensuring retention, satisfaction, and value realization.
Serve as an escalation point for complex issues, driving timely and effective resolution.
Develop proactive engagement strategies using customer data to identify risks and growth opportunities.
Cross-Functional Collaboration
Partner with Sales, Supply Chain, and Marketing to deliver seamless customer experiences.
Advocate for the voice of the customer - using insights to improve products, processes, and service.
Align Customer Success activities with sales strategies to support upsell and cross-sell initiatives.
Ensure Operational Excellence
Oversee order management accuracy and communication on changes, delays, and delivery updates.
Identify and remove process bottlenecks to enhance order-to-payment efficiency.
Track and analyze key KPIs - including satisfaction, retention, adoption, and revenue impact.
Lead Change & Continuous Improvement
Champion process enhancements that simplify the customer journey.
Support organizational change initiatives with clear communication and engagement.
Promote Sealed Air's mission, values, and safety standards across the team.
Strategic & Analytical Mindset: Ability to analyze customer data, forecast challenges, and create solutions.
Strong Communicator: Excellent interpersonal, written, and presentation skills.
Customer-Centric: Passion for delivering exceptional service and driving customer success.
Cross-Functional Partner: Skilled at collaboration across Sales, Supply Chain, and other functions.
Adaptable & Organized: Thrives in dynamic environments with changing priorities.
Minimum of 3+ years in Customer Success, Account Management, or a related customer-facing role.
Minimum of 1+ years managing or leading a customer-facing team
Experience in order and complaint management.
Proficiency in CRM, ERP (SAP), and Microsoft Office 365.
High School Diploma or equivalent required. Associate / Bachelor's degree or equivalent work experience
Flexibility to support regional/global teams across time zones and holidays.
Requisition id: 57290
Relocation: No
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About Sealed Air Corporation
Sealed Air Corporation is a packaging company that creates a range of packaging solutions for food, medical, and industrial applications. The company operates in three segments: Food Care, Product Care, and Medical Applications. Sealed Air's products include packaging materials, equipment, and systems. The company was founded in 1960 and is headquartered in Charlotte, North Carolina. Sealed Air has operations in more than 50 countries and serves customers in a variety of industries, including food and beverage, healthcare, and e-commerce.
