2-4 years in a customer-facing role (Customer Success, Support, Onboarding) within B2B SaaS or fintech
Proven experience managing post-sale relationships for retention and growth
Strong communication skills to engage with stakeholders at various levels
Familiarity with CRM tools like Salesforce and HubSpot, along with relevant success metrics
Experience in team management
Ability to adapt in a fast-paced, startup environment with dynamic goals
Responsibilities
Onboard new customers to ensure swift setup and transition from sales
Drive adoption by building relationships and monitoring account health
Act as a strategic partner to help customers maximize Piston's value
Identify upsell and cross-sell opportunities while collaborating with sales
Advocate for customers by collecting feedback for product and engineering improvements
Contribute to the development of scalable customer success playbooks
Manage an international remote team effectively
Benefits
Opportunity to work in a dynamic startup atmosphere
Chance to shape customer success strategies from the ground up
International team collaboration
Exposure to a diverse set of business challenges in the logistics and fintech sectors
Professional development and training opportunities
Full Job Description
Customer Success Manager
What you will be doing:
Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from sales.
Drive Adoption & Retention: Build relationships with key stakeholders, monitor account health, and proactively address issues to reduce churn and increase engagement.
Be a Strategic Partner: Help customers understand how to best use Piston to reduce fuel spend, eliminate fraud, and track driver behavior. Provide training and support tailored to their business goals.
Identify Growth Opportunities: Spot upsell and cross-sell potential and collaborate with sales to grow accounts organically.
Customer Advocacy: Collect and share customer feedback with Product and Engineering to inform roadmap decisions and improve the platform.
Process Improvement: Help shape scalable customer success playbooks as we grow. You'll be in the weeds-and helping pave the road.
Manager an international remote team
What you should have:
2-4 years in a customer-facing role (Customer Success, Support, and Onboarding), ideally in a B2B SaaS or fintech environment
Experience managing post-sale relationships and driving retention and expansion
Strong communicator who can connect with operators, owners, and executives alike
Familiarity with CRM tools (Salesforce, HubSpot, jira, etc.) and success metrics (retention, NPS, time-to-value)
Experience of managing a team
Ability to thrive in a fast-moving, startup-style environment with shifting priorities and big goals
What we hope you have:
Experience working with SMBs or in industries like logistics, transportation, or fleet management
Familiarity with payments, expense tracking, or fraud prevention tools
Data-savvy-comfortable reading usage trends or digging into account analytics
