Customer Success ManagerLocation: NYC hybrid
Compensation: $90k-$120K + equity
About the roleAs a Customer Success Manager (CSM), you will play a pivotal role in shaping the future of our customer team. This is an exciting opportunity to join a fast-growing start-up and directly contribute to our clients' success. You'll collaborate with cross-functional teams to ensure successful implementations, build trusted partnerships, and help guide product improvements through client feedback.
Sponsorship is not available for this role.
What you will be doing- Client Onboardings: Own the end-to-end client onboarding process for a portfolio of customers, ensuring timely and seamless transitions, and proactively guiding clients through challenges
- Client Success: Build and maintain strong relationships with many different client stakeholders, acting as their trusted advisor and point of contact. Monitor engagement, drive adoption, and proactively solve issues to ensure long-term success.
- Client Support: Lean in and collaborate with our Support team to provide high quality support to your top tier clients helping with questions or basic technical support.
- Product Feedback and Improvements: Gather valuable insights and feedback from clients to help shape product enhancements, acting as the customer's voice within our team.
- Cross-Functional Collaboration: Partner with Sales, Product, and Support teams to deliver a seamless and delightful client experience.
What you will bring- Experience: 3-5 years in Customer Success, Onboarding, Implementation, or a similar client-facing role, ideally in SaaS or healthcare technology.
- Customer-Centric Mindset: Strong passion for helping clients succeed, backed by a history of fostering long-term relationships and solving client problems.
- Ownership & Initiative: Embraces ownership mindset with ability to take initiative in a fast-paced start-up setting with exceptional attention to detail. Proactive and resourceful in identifying and addressing challenges.
- Project Management: Exceptional organizational skills and ability to manage multiple projects and priorities in a fast-paced environment.
- Excellent Communication: Outstanding written and verbal communication skills, with an ability to convey complex ideas clearly and effectively.
- Personal connection to autism or autism care is a plus!
Why this role might be a great fit for you?- Opportunity to make a tremendous impact on an early-stage start up and team
- Chance to use your skills to help children with autism
- Preference for working in a fast-paced environment that offers new challenges and opportunities for growth
- Competitive salary and equity compensation
- Healthcare, dental, and vision benefits
