Job Description
Due to our exceptional growth, we're looking for key players in our growing global Customer Success team. If you have an affinity for technology, a passion for making your customers successful, and natural talent for building great relationships, then this could be the role for you.
Here's what a successful Customer Success Manager at OutSystems looks like:- Manages a list of our strategic customers and important initiatives.
- Provides customers with business, technical, and product knowledge.
- Develops/executes effective success plans to drive customer outcomes.
- Educates customers on how existing and new product features/functionality will contribute to the growth of their business.
- Works closely with CS leadership to define and execute best practices for account management.
- Assists others at OutSystems as they support the customers in their digitalization journey.
- Works closely with Account Executives and Customer Success Engineers to identify and nurture customer renewal and growth opportunities to closure.
- Acts as the Voice of the Customer. Identifies and quantifies the key factors for customer success and then communicates them effectively to drive the solutions provided by OutSystems. Develops a plan to meet this criterion based on regularly cadenced communications with the customer (QBRs, Executive Meetings, etc.).
- Brings intelligent and relevant product feedback and recommendations from customers back to the Product Management team.
- Travels as needed to meet with Customers in person.
- Develops a plan to increase the penetration at your Customers that provides for increased OutSystems executive visibility.
- Innovates to make an impact: on your customers, your team, and the company.
Must Have:- 5+ years' experience in a customer facing role
- Experience in a Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services role
- Experience with large enterprise customers in a SaaS revenue model
- Track record of consistently delivering projects, driving successful technical programs, and managing technical accounts
- Experience working with a technical customer base and corporate IT projects and processes
- Proven ability to lead people internally and externally to drive outcomes
- A highly quantitative approach to understanding, measuring, and forecasting customer behavior and revenue
- Ability to work across geographies and cultures
- Bachelor's Degree (or equivalent) or higher
Even Better:- Intellectual curiosity
- Sense of humor
How you will be measured:- Retaining and growing revenue within the existing customer base
- Increasing executive visibility into your customer base
- Increasing customer health scores and NPS
- Creating OutSystems advocates in your customer base
Salary Determination:Our salary range is based on industry standards, company performance, and market conditions. We offer competitive compensation packages to attract and retain top talent.
- In determining salary ranges, we consider factors such as
- Market Research: Industry reports, salary surveys, and online salary databases
- Company Performance: Financial performance, revenue growth, and budget allocation
- Job Requirements: Skills, experience, and qualifications necessary for the role
- Geographic Location: Cost of living, market conditions, and industry standards in our region
- $100,000 - $118,000 Base Salary
