Passionate about sales and technology with a strong desire to sell innovative solutions.
Entrepreneurial spirit with a results-driven mindset.
Minimum of two years of experience in SaaS Customer Success Management, ideally with SMEs and enterprise clients.
Familiarity with HubSpot or Salesforce is a plus.
Responsibilities
Lead customer onboarding from kickoff to go-live for smooth implementation.
Proactively manage a portfolio of clients to enhance retention and satisfaction.
Build trusted relationships with key stakeholders and advocate for customer needs.
Collaborate with Product, Sales, and Operations to align on customer goals and resolve issues.
Monitor account health and performance metrics to anticipate risks and growth opportunities.
Identify and execute expansion opportunities to increase customer value and revenue.
Own the renewal process, focusing on value realization and ROI.
Benefits
Macbook Air and iPhone provided.
Fully paid phone subscription.
Comprehensive healthcare benefits plan.
Meal vouchers offered.
Branded Introw merchandise available.
Team drinks and events organized.
Full Job Description
Are you a strategist who can deeply understand client needs and turn them into lasting partnerships?
A problem-solver who ensures every customer gets maximum value from their investment?
If so, we're looking for you to join our team as a Customer Success Manager - someone who can guide customers through their journey, drive adoption, and champion their success every step of the way.
Tasks
Lead customer onboarding from kickoff to go-live, ensuring smooth implementation and a strong foundation for long-term success.
Proactively manage a portfolio of clients to drive retention, satisfaction, and measurable business outcomes.
Build strong, trusted relationships with key stakeholders and act as an advocate for customer needs.
Collaborate closely with Product, Sales, and Operations to align on customer goals, resolve issues, and deliver a seamless experience.
Monitor account health, usage, and performance metrics to anticipate risks and identify opportunities for growth.
Identify and execute on expansion opportunities that grow customer value and contribute to revenue growth.
Own the renewal process, leading contract and pricing discussions with a focus on value realization and ROI.
Develop and execute strategic account plans to maximize adoption, retention, and expansion.
Share customer insights and feedback to influence product improvements and optimize the customer journey.
Champion a culture of proactive engagement, continuous learning, and customer advocacy across the organization.
Requirements
You are in love with the product: You have a deep passion for sales and technology and are eager to sell innovative solutions.
You are in love with the narrative: You have an entrepreneurial spirit and are driven to achieve results.
SaaS CSM Experience: You have a minimum of two years of experience in SaaS CSM, preferably with both SMEs and enterprise clients.
Bonus: Bonus points if you have experience working with HubSpot or Salesforce
Benefits
On top of a competitive salary, we offer the following benefits:
Macbook Air and iPhone
Fully paid phone subscription
Healthcare benefits plan
Meal vouchers
Awesome Introw merchandise
Team drinks and events
Ready to turn great relationships into long-term growth? Let's talk!
Apply now and help us redefine the future of B2B partnerships.
Contact Kitti directly via LinkedIn: https://www.linkedin.com/in/kitti-meszaros/
