Customer Success ManagerRemote (US) Self Serve BusinessA bit about youAs a Customer Success Manager, you'll own a portfolio of self-serve clients and play a critical role in onboarding, retention, and growth. You'll act as a strategic advisor and product expert, helping clients ranging from SMBs to mid-market agencies and brands leverage GroundTruth's suite of products to achieve real business outcomes. Your goal is to drive customer success, improve customer and campaign ROI, and deepen product adoption through consultative guidance and hands-on support.
You will- Manage a book of active self-serve clients and drive retention and growth across self-serve customer segments
- Ensure clients successfully adopt Groundtruth's platform, driving product usage, and helping them achieve their desired business outcomes
- Be an expert on all Groundtruth suite of applications
- Lead onboarding calls and provide product education tailored to customer type.
- Troubleshoot platform questions and ensure clients understand campaign setup, tracking, and reporting tools
- Analyze campaign results and proactively recommend optimizations to improve ROI and retention
- Run quarterly business reviews or ad hoc strategic sessions with high-potential clients to unlock larger budgets
- Identify upsell and cross-sell opportunities based on client maturity and campaign goals
- Be a product champion, stay current on new feature releases, educate clients, and surface feedback to Product and Engineering
- Collaborate with the technical operations team to address complex client issues and ensure timely resolution
You haveThis is our ideal wish list, but most people don't check every box on every job description. So, if you meet most of the criteria below and are excited about the opportunity, and willing to learn, we'd love to hear from you.
- Bachelor's degree in Advertising, Marketing, Communications, or relevant field. Master's degree or MBA preferred
- 2-5 years of experience in customer enablement, onboarding, customer success, or product marketing roles
- Experience supporting self-serve advertising or SaaS platforms.
- Excellent client communication, relationship-building, and presentation skills.
- Experience using Zendesk, Salesforce, or similar ticketing/CRM systems preferred
- Strategic thinker with a hands-on execution mindset and a passion for client results.
- Demonstrated ability to influence cross-functional teams and build scalable onboarding programs
- Passion for user education and a mindset rooted in product-led growth principles
- Bonus if you've worked with self-serve ad platforms like Google Ads, Meta Ads, Groundtruth, or similar tools
Compensation package- $82,000 - $100,000 base salary + commission ($102,500-$125,000 OTE)
- The listed salary range is reflective of the cost of labor in the candidate's location and may vary depending on where the role is filled.
Applications will be reviewed on a rolling basisThe final deadline to apply is 11/15/26, but early applications are strongly encouraged as we may begin interviewing prior to that date
Use of AI in recruiting processWe use AI-supported tools as part of our recruitment process to help identify candidates whose experience aligns with open roles. These tools analyze job-related information to generate match insights for our team - but every application is reviewed by a recruiter, and hiring decisions are never made by AI
