DescriptionAbout the roleTo support and scale our expanding enterprise customer base, we are growing our Customer Success team. In this role, you will manage the entire customer journey to ensure our customers get the most value out of Tenzai-from kickoff to renewal to growth. You will own success plans, build relationships with security and risk executives, and champion product adoption, value realization, and retention.
Beyond account ownership, you will help design foundational CS operations, such as onboarding workflows, health scoring frameworks, and repeatable playbooks.
Responsibilites- Act as the principal advocate and trusted advisor across your customer portfolio, guiding customers through each phase of their Tenzai experience.
- Drive customer onboarding and growth using strong project management practices:
- Establish key milestones, assist with application setup, ensure successful initial Tenzai scans, and verify remediation results.
- Collaborate with security executives to develop strategic success plans and demonstrate ROI through routine business reviews.
- Proactively track account health and product adoption, identify risks early, and manage critical escalations to resolution.
- Serve as an internal champion for customer needs by articulating the business value of feature requests, driving prioritization efforts, and partnering closely with Support, Operations, and Product teams.
- Cultivate and build relationships across key accounts to foster product adoption and unlock expansion opportunities.
Requirements- 5+ years of experience in post-sales functions such as Customer Success or Account Management, preferably in the cybersecurity domain.
- Demonstrated success guiding enterprise accounts across the complete customer lifecycle, driving both renewals and account expansion.
- Strong foundational understanding of IT, networking, and cybersecurity principles.
- Ability to lead onboarding and technical sessions with customers.
- Executive-level business acumen to effectively communicate value and align security results with overarching business objectives.
- Exceptional project management and analytical problem-solving skills to swiftly diagnose, address, and prevent operational challenges.
- Poised, articulate written and verbal communication skills, especially when handling account escalations.
- Ability and willingness to travel approximately once per month to client sites across North America
- Thrives in a fast-moving startup culture characterized by high autonomy and evolving priorities.
NICE TO HAVE- Knowledge of cybersecurity practices and principles; possession of relevant certifications (e.g., CISSP, CCSP, OSCP or CompTIA Security+)
- Familiarity with application security concepts such as the OWASP Top 10, penetration testing and vulnerability management, and an interest in AI security risks like prompt injection.
- Knowledgeable about offensive security experience: pentesting, red teaming, bug bounty or CTFs.
