Customer Success Manager/Director (growing to)

Qualifications

• 7-10 years of Customer Success experience at a technology company.
• Engineering or Technical degree from a premier university is preferred.
• 3-5 years of success delivering complex projects with large enterprise customers in a client-facing role is essential.
• Familiarity with SaaS products and Agile software development methodologies is important.
• Detail-oriented with strong project planning and tracking skills.
• Analytical ability to gather and present data-driven success metrics.
• Strong interpersonal and communication skills, including excellent presentation abilities.

Responsibilities

• Lead the deployment of advanced analytics-based SaaS systems and applications.
• Manage a team to roll out energy management services to utility customers globally.
• Enhance customer retention by addressing pain points and identifying sales opportunities.
• Engage clients hands-on, utilizing technical skills to ensure success in service delivery.
• Collaborate with the Sales team to present solutions to prospective clients.
• Regularly report to stakeholders on the status of customer engagements.
• Develop into a managerial role, aiming for the Directorship in Customer Success.

Benefits

• Gain a deep understanding of the energy market and the company's innovative role within it.
• Influence customer adoption through comprehensive knowledge of company products.
• Enhance management and team leading skills.
• Opportunity to present to stakeholders, enhancing visibility and credibility.
• Collaborative environment encouraging personal and professional growth.