Role Description & ResponsibilitiesDassault Systèmes is seeking a Customer Success Manager to support our cloud and on-premise software solutions, with a focus on managing key customers. This role is critical in ensuring timely, high-quality builds and maintaining strong relationships with development, support, and cloud operations teams.
- Customer Management: Support Technical Support, Development and Sales to secure customer deployment and success using Dassault Systèmes products in a production environment.
- Support the AMERICAs team in managing Support Extension Requests for customers needing to remain on an aging release as they migrate to a supported level.
- Emergency Fix Processing:
- Provide support for R&D Cloud Ops to manage pinpoints (emergency fixes for delivery) in the R&D Factory.
- Ensure timely responses to emails, Support inbox, and Symm messages to maintain process flow.
- Track and manage multiple dashboards simultaneously to handle requests efficiently.
- Collaboration: Build a strong network with development, support, cloud operations, and operations teams to ensure high-quality builds.
- Process Improvement: Identify opportunities to streamline operations and enhance customer satisfaction.
Qualifications- Education & Experience:
- BS in Engineering, Computer Science or a related field, combined with relevant experience in a software company.
- Experience managing customer situations across multiple industries, particularly in cloud environments.
- Technical Skills:
- Strong functional use of Microsoft Office (Word, Excel, Project, PowerPoint).
- Exposure to data visualization and automation.
- Soft Skills:
- Strong written and spoken English communication skills.
- Ability to develop a multi-level network across departments.
- Strong desire to learn and improve existing operations.
- Nice to Have - Experience in customer support or Life Science industry
Restrictions - Due to customer requirements, only US persons will be considered for this role.
Compensation & BenefitsDassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.
Salary Pay Transparency
Compensation for the role will be commensurate with experience. The total expected compensation range will be between $95000 and $112000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.
