As a CSM (Customer Success Manager), you'll own the post-onboarding relationship for a dedicated book of business - driving retention, expansion, and real business value for contractor clients.
What You'll Do- Drive value realization
- Lead the handoff from onboarding into a long-term success plan. Deliver QBRs and EBRs that show measurable ROI across procurement, spend control, and field-to-office workflows.
- Protect and grow ARR
- Monitor account health in Totango and Salesforce. Run churn playbooks proactively when usage dips - don't wait for the renewal date to find out there's a problem.
- Expand accounts
- Identify upsell opportunities - new modules, additional regions, adjacent partners. Turn happy customers into advocates for case studies, referrals, and beta programs.
- Feed product insight
- Translate field feedback into clear, actionable input for Product and Engineering. You're the voice of the contractor inside the building.
Who You Are- 5+ years in B2B SaaS CS or Account Management
- You've managed a book of business before and know what it takes to retain and grow complex accounts. Construction industry experience (electrical, mechanical, plumbing) is a meaningful plus.
- Systems-minded
- Comfortable in Salesforce and Totango (or similar CSPs). You believe: if it isn't in the CRM, it didn't happen.
- Proactive by default
- You don't wait for a customer to raise a flag. You intervene before problems become crises.
- Fluent across audiences
- You can explain procurement workflows to a foreman and digital transformation ROI to a CFO - and you're comfortable in both rooms.
- Owner's mentality
- You treat your book of business like your own company - focused on high-impact work, not busy work.
Compensation and Benefits- Medical, dental & vision (company-paid for employee coverage)
- STD & group life (company-paid), voluntary LTD
- 401(k) with company match
- 2 weeks PTO + 56 hrs sick in year 1
- Bonus potential
- Series A growth trajectory
#ZR
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info-remarcable.com. For information about applying for a position with Remarcable, please reference remarcable.com.
